Senior Analyst - Deals Desk

Freshworks
Chennai
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceEducation: bachelorsSkills: ["Communication","Interpersonal skills","Cross-functional collaboration","Process documentation","Prioritization"]

Drive and influence deal reviews for large, complex enterprise transactions while supporting revenue objectives. Partner cross-functionally with sales, finance, legal, order operations, and revenue to structure deals, advise contract negotiations, and recommend options for closure. Build custom pricing models when needed, maintain competitive and product-pricing knowledge, and improve deal desk processes through governance, documentation, and best-practice input for assigned territories.

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Freshworks
Freshworks
2 days ago

Senior Analyst - Deals Desk

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Last checked: 3 hours agoStatus: Live

Job Summary

Drive and influence deal reviews for large, complex enterprise transactions while supporting revenue objectives. Partner cross-functionally with sales, finance, legal, order operations, and revenue to structure deals, advise contract negotiations, and recommend options for closure. Build custom pricing models when needed, maintain competitive and product-pricing knowledge, and improve deal desk processes through governance, documentation, and best-practice input for assigned territories.
Location: Chennai
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Mid level

Key Responsibilities

  • •Drive comprehensive deal reviews for large, complex deals.
  • •Actively support sales strategy to meet revenue objectives.
  • •Partner with sales, finance, legal, order operations, and revenue to recommend deal structure and closure options.
  • •Advise customer contract negotiations, including pricing/discount structure, renewal terms, site license agreements, and commercial contract clauses.
  • •Build custom pricing models as needed and contribute to process improvement, governance, and best-practice input.

Key Requirements

  • •5+ years of deals desk, contract drafting, deal/contract negotiation, finance, business analysis, sales ops, or order-to-cash experience.
  • •Experience in an Enterprise, SaaS, or high-tech company.
  • •Strong communication (verbal and written) and interpersonal skills to work across geographies.
  • •Ability to assess multiple business and financial factors to make complex judgment calls.
  • •Comfort with CRM & CPQ tools and strength in process documentation, presentation, and training.
Experience:EnterpriseSaaSHigh-techOrder to cash
Education:Bachelor's
Skills:CommunicationInterpersonal skillsCross-functional collaborationProcess documentationPrioritization
Languages:English
Tech Stack:CRMCPQ

Company Brief

Freshworks
Provides cloud-based customer engagement, CRM and ITSM software (Freshdesk, Freshservice, Freshsales) that helps businesses manage customer and employee experiences through SaaS products and AI-driven tools.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 500M to 1B
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Mateo, United States
Founded: 2010
Glassdoor
Glassdoor: 3.5
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