Customer Success Manager (m/f/d) - EMEA

Statista
London
Full timeFunction: Customer Success & Account ManagementExperience: 2-4 yearsSkills: ["Relationship-building","Proactive","Organised","Commercial mindset","Data-driven communication"]

Own day-to-day relationships for a portfolio of KAM accounts across EMEA, partnering with key stakeholders to drive platform adoption, value realization, and successful renewals. Build account health visibility using usage trends and stakeholder signals, and translate data into renewal and expansion conversations. Serve as the primary point of contact for onboarding through renewal, collaborating closely with sales to align CS and commercial ownership.

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FursaFursa
Statista
Statista
11 hours ago

Customer Success Manager (m/f/d) - EMEA

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Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live

Job Summary

Own day-to-day relationships for a portfolio of KAM accounts across EMEA, partnering with key stakeholders to drive platform adoption, value realization, and successful renewals. Build account health visibility using usage trends and stakeholder signals, and translate data into renewal and expansion conversations. Serve as the primary point of contact for onboarding through renewal, collaborating closely with sales to align CS and commercial ownership.
Location: London
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Own day-to-day client relationships across a portfolio of KAM accounts, building trusted partnerships with key stakeholders.
  • •Develop a deep understanding of client priorities, use cases, and success metrics, connecting Statista’s platform to their problems.
  • •Maintain up-to-date account health visibility using usage trends, stakeholder changes, risk signals, and expansion indicators.
  • •Act as primary point of contact for onboarding, adoption, value realization, and renewal; handle inbound requests to get more from the platform.
  • •Drive renewal and expansion by translating usage data and client outcomes into compelling conversations.

Pay and Benefits

Perks:Hybrid WorkFlex-timeWork AbroadHealth InsuranceGym Membership

Key Requirements

  • •2–4 years of B2B Customer Success experience managing and growing subscription-based account portfolios.
  • •Track record driving platform adoption and communicating value through renewal and expansion conversations.
  • •Commercial mindset: understand CS as a revenue function and approach client discussions accordingly.
  • •Strong relationship-building skills with operational contacts and increasing access to senior stakeholders.
  • •Proactive, organised account management with structured portfolio oversight and accurate records.
Experience:2-4 yearsB2BSubscription-based SaaS
Skills:Relationship-buildingProactiveOrganisedCommercial mindsetData-driven communication

Company Brief

Statista
Operates an online statistics portal providing market and consumer data, industry reports, and infographics. Serves businesses, researchers, and media with aggregated statistics and insights across global industries and topics.
Industry: Data Infrastructure
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Hamburg, Germany
Founded: 2007
WebsiteLinkedIn