Customer Success Manager

Navina
New York
Workplace: RemoteFull timeFunction: Customer Success & Account ManagementExperience: 5+ yearsSkills: ["Communication","Storytelling","Relationship management","Independent work","Cross-functional collaboration"]

Own customer success for strategic enterprise accounts in a digital health SaaS environment. Partner with Product, R&D, and Medical teams while serving as the voice of customers—identifying pain points, increasing engagement, and uncovering new product opportunities. Manage onboarding from close-won to go-live, drive renewals to maintain retention, run customer communications and meetings, and monitor adoption and KPIs via CRM.

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Navina
Navina
2 months ago

Customer Success Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live

Job Summary

Own customer success for strategic enterprise accounts in a digital health SaaS environment. Partner with Product, R&D, and Medical teams while serving as the voice of customers—identifying pain points, increasing engagement, and uncovering new product opportunities. Manage onboarding from close-won to go-live, drive renewals to maintain retention, run customer communications and meetings, and monitor adoption and KPIs via CRM.
Location: New York
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Influence and shape the future product by identifying customer needs and pain points.
  • •Build and maintain enterprise account relationships from clinicians up to C-level decision-makers after agreement.
  • •Own client communications and account operations, including leading virtual and in-person meetings to increase engagement and explore opportunities.
  • •Track and manage customers in a CRM system, monitoring usage and engagement KPIs.
  • •Participate in product cycles, roadmap planning, and execution.
Travel: Low travel

Key Requirements

  • •5+ years managing enterprise accounts and communicating with users and decision-makers, preferably in a SaaS company.
  • •Experience leading the onboarding lifecycle from Close-Won through Go-Live and Initial Value.
  • •Proven experience managing renewals with a high retention track record.
  • •Ability to work independently and collaboratively in a fast-paced environment.
  • •Strong communication and storytelling skills; experience in value-based care is required; technical background is an advantage.
Experience:5+ yearsSaaSDigital healthHealthcareValue-based care
Skills:CommunicationStorytellingRelationship managementIndependent workCross-functional collaboration
Tech Stack:CRM

Company Brief

Navina
Develops an AI-powered clinical intelligence platform that helps healthcare organizations identify patient risks, close care gaps, and support value-based care decisions. The product analyzes patient data to guide physicians and care teams.
Industry: HealthTech
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: Tel Aviv, Israel
Founded: 2018
WebsiteLinkedIn