Navina

2 weeks ago

Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 18 hours agoStatus: Live

Job Summary

Own customer success for strategic enterprise accounts in a digital health SaaS environment. Partner with Product, R&D, and Medical teams while serving as the voice of customers—identifying pain points, increasing engagement, and uncovering new product opportunities. Manage onboarding from close-won to go-live, drive renewals to maintain retention, run customer communications and meetings, and monitor adoption and KPIs via CRM.

Location: New York

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Influence and shape the future product by identifying customer needs and pain points.
•Build and maintain enterprise account relationships from clinicians up to C-level decision-makers after agreement.
•Own client communications and account operations, including leading virtual and in-person meetings to increase engagement and explore opportunities.
•Track and manage customers in a CRM system, monitoring usage and engagement KPIs.
•Participate in product cycles, roadmap planning, and execution.

Travel: Low travel

Key Requirements

•5+ years managing enterprise accounts and communicating with users and decision-makers, preferably in a SaaS company.
•Experience leading the onboarding lifecycle from Close-Won through Go-Live and Initial Value.
•Proven experience managing renewals with a high retention track record.
•Ability to work independently and collaboratively in a fast-paced environment.
•Strong communication and storytelling skills; experience in value-based care is required; technical background is an advantage.

Experience:5+ yearsSaaSDigital healthHealthcareValue-based care

Skills:CommunicationStorytellingRelationship managementIndependent workCross-functional collaboration

Tech Stack:CRM

Company Brief

Navina

Develops an AI-powered clinical intelligence platform that helps healthcare organizations identify patient risks, close care gaps, and support value-based care decisions. The product analyzes patient data to guide physicians and care teams.

Industry: HealthTech

Company Size: Medium (51 to 250 employees)

Growth: Growth Stage Startup

Headquarters: Tel Aviv, Israel

Founded: 2018

Website LinkedIn

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Navina

2 weeks ago

Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 18 hours agoStatus: Live

Job Summary

Location: New York

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Influence and shape the future product by identifying customer needs and pain points.
•Build and maintain enterprise account relationships from clinicians up to C-level decision-makers after agreement.
•Own client communications and account operations, including leading virtual and in-person meetings to increase engagement and explore opportunities.
•Track and manage customers in a CRM system, monitoring usage and engagement KPIs.
•Participate in product cycles, roadmap planning, and execution.

Travel: Low travel

Key Requirements

•5+ years managing enterprise accounts and communicating with users and decision-makers, preferably in a SaaS company.
•Experience leading the onboarding lifecycle from Close-Won through Go-Live and Initial Value.
•Proven experience managing renewals with a high retention track record.
•Ability to work independently and collaboratively in a fast-paced environment.
•Strong communication and storytelling skills; experience in value-based care is required; technical background is an advantage.

Experience:5+ yearsSaaSDigital healthHealthcareValue-based care

Skills:CommunicationStorytellingRelationship managementIndependent workCross-functional collaboration

Tech Stack:CRM

Company Brief

Navina

Industry: HealthTech

Company Size: Medium (51 to 250 employees)

Growth: Growth Stage Startup

Headquarters: Tel Aviv, Israel

Founded: 2018

Website LinkedIn