Hardware Technical Program Manager, Infrastructure Partner Operations

OpenAI
San Francisco
Workplace: OnsiteFull timeUSD 226,000 - 285,000 annuallyFunction: Program & Project Management (PMO)Experience: 7+ yearsEducation: bachelorsSkills: ["Program management","Cross-functional coordination","Written communication","Verbal communication","Stakeholder influence"]

Lead operational delivery across OpenAI’s third-party infrastructure partners, coordinating service delivery, operational readiness, incident management, and performance reporting. Build operational governance with partners using business reviews, scorecards, escalations, and executive reporting. Own and improve operational KPIs tied to availability, deployment execution, service health, and partner performance, while driving cross-functional alignment across internal infrastructure teams to remove blockers and reduce operational risk.

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FursaFursa
OpenAI
OpenAI
2 months ago

Hardware Technical Program Manager, Infrastructure Partner Operations

✓ Verified Job

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Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live

Job Summary

Lead operational delivery across OpenAI’s third-party infrastructure partners, coordinating service delivery, operational readiness, incident management, and performance reporting. Build operational governance with partners using business reviews, scorecards, escalations, and executive reporting. Own and improve operational KPIs tied to availability, deployment execution, service health, and partner performance, while driving cross-functional alignment across internal infrastructure teams to remove blockers and reduce operational risk.
Location: San Francisco
Workplace: Onsite
Employment Type: Full time
Job Function: Program & Project Management (PMO)
Seniority: Mid level

Key Responsibilities

  • •Own operational engagement with third-party infrastructure providers to meet operational commitments, SLAs, and performance expectations.
  • •Develop operational governance frameworks with partners, including business reviews, scorecards, escalations, executive reporting, and performance improvement plans.
  • •Define, track, and continuously improve operational metrics for infrastructure availability, deployment execution, incident response, service quality, and partner performance.
  • •Build dashboards and reporting mechanisms to provide visibility into partner performance, risks, trends, and executive priorities.
  • •Drive cross-functional coordination and lead escalations to resolve operational issues and remove execution blockers, improving delivery outcomes.

Pay and Benefits

Salary: USD 226,000 - 285,000 annually
Equity and Bonus:Equity

Key Requirements

  • •7+ years of experience in technical program management, infrastructure operations, cloud operations, service delivery, or technical account management in large-scale infrastructure environments.
  • •Experience managing operational relationships with external infrastructure providers, cloud service providers, hardware vendors, or strategic technology partners.
  • •Strong understanding of hyperscale cloud infrastructure, data center operations, infrastructure delivery, or large-scale distributed systems.
  • •Experience developing operational KPIs, SLAs, service health metrics, dashboards, and executive reporting for complex technical organizations.
  • •Bachelor’s degree in Engineering, Computer Science, Information Systems, Operations, or equivalent practical experience.
Experience:7+ yearsCloud operationsInfrastructure operationsHyperscale infrastructureData center operationsTechnical account management
Education:Bachelor's
Skills:Program managementCross-functional coordinationWritten communicationVerbal communicationStakeholder influence
Tech Stack:Microsoft AzureAWSGoogle Cloud Platform (GCP)Oracle Cloud Infrastructure (OCI)GPUAI infrastructureHigh-performance computing (HPC)

Company Brief

OpenAI
Develops and deploys advanced generative AI models (including ChatGPT and DALL·E) and AI infrastructure, providing APIs and consumer products to accelerate safe AGI for broad benefit.
Industry: AI & Machine Learning
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Scaleup
Valuation: Hectocorn (USD 100B+)
Funding: Series E+
Headquarters: San Francisco, United States
Founded: 2015
Glassdoor
Glassdoor: 4.4
WebsiteLinkedInGlassdoor