Hardware Technical Program Manager, Infrastructure Partner Operations

Lead operational delivery across OpenAI’s third-party infrastructure partners, coordinating service delivery, operational readiness, incident management, and performance reporting. Build operational governance with partners using business reviews, scorecards, escalations, and executive reporting. Own and improve operational KPIs tied to availability, deployment execution, service health, and partner performance, while driving cross-functional alignment across internal infrastructure teams to remove blockers and reduce operational risk.