Customer Service Delivery Advocate - Hartford

Carvana
Hartford
Workplace: OnsiteFull timeUSD 22 - 24 hourlyFunction: Customer Support (Service Desk)Experience: 2+ yearsSkills: ["Customer service","Self-motivated","Teamwork","Attention to detail","Safe driving"]

Deliver vehicles to customers’ doors using Carvana’s custom car haulers and provide a positive, customer-facing experience throughout the handoff. Load and unload vehicles, inspect the hauler to ensure safe operation, and complete customer paperwork with detailed notes in the customer tracking system. Maintain a clean driving record while meeting CMV Driver Qualification requirements, in a fast-paced Market Operations role.

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FursaFursa
Carvana
Carvana
2 months ago

Customer Service Delivery Advocate - Hartford

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 21 hours agoStatus: Live
Reposted: similar role first listed 2 months ago

Job Summary

Deliver vehicles to customers’ doors using Carvana’s custom car haulers and provide a positive, customer-facing experience throughout the handoff. Load and unload vehicles, inspect the hauler to ensure safe operation, and complete customer paperwork with detailed notes in the customer tracking system. Maintain a clean driving record while meeting CMV Driver Qualification requirements, in a fast-paced Market Operations role.
Location: Hartford
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Deliver vehicles straight to customers’ doors using custom car haulers.
  • •Frequently load/unload vehicles and regularly inspect the car-hauler to ensure safe operation.
  • •Complete customer paperwork and enter thorough notes into the customer tracking system.
  • •Drive safely and maintain a clean driving record per Carvana’s CMV Driver Qualification policy.

Pay and Benefits

Salary: USD 22 - 24 hourly
Equity and Bonus:Equity
Perks:Health InsuranceDentalVision401kPaid Leave

Key Requirements

  • •At least 2 years of customer-facing experience.
  • •Must be able to read, write, speak, and understand English.
  • •Ability to perform physically demanding tasks including detailing vehicles and loading/unloading hauler vehicles, with occasional exposure to extreme weather.
  • •Frequent driving requires excellent visual acuity and manual dexterity.
  • •Must pass a drug test, obtain a DOT Medical Card, and have (or be able to obtain) a valid driver’s license.
Experience:2+ years
Skills:Customer serviceSelf-motivatedTeamworkAttention to detailSafe driving
Licenses:Driver's licenseNotaryChauffeur's licenseVehicle Verifier licenseSalesperson license
Certifications:DOT Medical Card
Languages:English
Tech Stack:Customer tracking system

Eligibility

Work Authorization:Sponsorship available.

Company Brief

Carvana
Online used-car retailer that lets customers buy, finance, trade in, and sell vehicles through a digital marketplace. Also operates vehicle reconditioning and logistics capabilities to support home delivery and pickup.
Industry: Automotive
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Tempe, United States
Founded: 2012
WebsiteLinkedIn