Puma

1 month ago

Specialist, IT Global Service Desk

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Provide Level 1 IT support (remote and on-site) for hardware, software, network, and security across APAC and North America time zones. Own incidents end-to-end with documentation, escalate to Level 2/3 as needed, contribute to knowledge management, and participate in continuous process improvement while rotating shifts.

Location: Philippines

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Provide Level 1 remote and on-site IT support for hardware, software, network and security, owning incidents end-to-end with clear user communication, timely support, thorough documentation, and structured escalation to Level 2/3 teams as needed
•Perform first-level diagnosis and troubleshooting IT support to users on designated rotational shift; Document incidents and remedies
•Escalate problems when unable to make proper determination and follow guidelines for service calls
•Advise and educate users within procedural guidelines to ensure a complete solution to their technical or service questions
•Maintain strong compliance with organizational, security, and operational standards and contribute to knowledge management and continuous process improvement

Pay and Benefits

Perks:On-site CoffeeOnsite Facilities

Key Requirements

•Bachelor's Degree in Computer Science/Engineering and/or Information Technology or a similar course
•At least 3 years of experience in IT Service Desk or Global Support
•Has experience in Retail / IT / Wholesales / Fashion / Factory industry
•Good command of written and spoken english
•Technical knowledge in Endpoint management (Windows/macOS), M365 (Outlook, Teams, OneDrive, SharePoint) Intune / Endpoint Manager fundamentals, Identity & access management concepts (accounts, MFA, group access, licenses), Basic networking concepts (DNS, connectivity, VPN), IT Security fundamentals, and Mobile/Multimedia products and devices

Experience:3+ yearsRetailItFashionFactoryWholesaleGlobal support

Education:Bachelor's

Skills:CommunicationProblem-solvingCustomer serviceTeamworkEnglish

Languages:English

Tech Stack:WindowsMacOSM365IntuneEndpoint ManagerIdentity & access managementDNSVPNIT SecurityMobile devices

Company Brief

Puma

Global athletic and casual footwear, apparel, and accessories brand designing, developing, marketing and selling sports-inspired products for consumers and athletes worldwide.

Industry: Fashion & Apparel

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Herzogenaurach, Germany

Founded: 1948

Website LinkedIn

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Puma

1 month ago

Specialist, IT Global Service Desk

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Location: Philippines

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Provide Level 1 remote and on-site IT support for hardware, software, network and security, owning incidents end-to-end with clear user communication, timely support, thorough documentation, and structured escalation to Level 2/3 teams as needed
•Perform first-level diagnosis and troubleshooting IT support to users on designated rotational shift; Document incidents and remedies
•Escalate problems when unable to make proper determination and follow guidelines for service calls
•Advise and educate users within procedural guidelines to ensure a complete solution to their technical or service questions
•Maintain strong compliance with organizational, security, and operational standards and contribute to knowledge management and continuous process improvement

Pay and Benefits

Perks:On-site CoffeeOnsite Facilities

Key Requirements

•Bachelor's Degree in Computer Science/Engineering and/or Information Technology or a similar course
•At least 3 years of experience in IT Service Desk or Global Support
•Has experience in Retail / IT / Wholesales / Fashion / Factory industry
•Good command of written and spoken english
•Technical knowledge in Endpoint management (Windows/macOS), M365 (Outlook, Teams, OneDrive, SharePoint) Intune / Endpoint Manager fundamentals, Identity & access management concepts (accounts, MFA, group access, licenses), Basic networking concepts (DNS, connectivity, VPN), IT Security fundamentals, and Mobile/Multimedia products and devices

Experience:3+ yearsRetailItFashionFactoryWholesaleGlobal support

Education:Bachelor's

Skills:CommunicationProblem-solvingCustomer serviceTeamworkEnglish

Languages:English

Tech Stack:WindowsMacOSM365IntuneEndpoint ManagerIdentity & access managementDNSVPNIT SecurityMobile devices

Company Brief

Puma

Global athletic and casual footwear, apparel, and accessories brand designing, developing, marketing and selling sports-inspired products for consumers and athletes worldwide.

Industry: Fashion & Apparel

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Herzogenaurach, Germany

Founded: 1948

Website LinkedIn