Customer Care AI Business Analyst

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Support end-to-end implementation of customer care AI solutions, from requirements gathering and configuration through testing, deployment, and post-launch monitoring. Help design and optimize AI-powered service experiences (Agent Assist, Copilot, Autopilot, conversational AI, and knowledge-driven flows) by translating business needs into structured workflows and conversational logic. Validate releases through hands-on testing and UAT, track performance metrics, and recommend enhancements based on operational data and customer feedback.

Location: United States

Workplace: Hybrid

Employment Type: Full time

Job Function: Business Operations

Key Responsibilities

•Support end-to-end implementation of Customer Care AI solutions, including requirements, configuration, testing, deployment, and post-launch monitoring.
•Design and execute AI-powered customer service capabilities such as Agent Assist, Copilot, Autopilot, conversational AI, and knowledge-driven experiences.
•Document current-state customer care workflows and identify opportunities for AI to improve efficiency, containment, accuracy, and agent effectiveness.
•Monitor AI performance metrics and analyze transcripts and conversation flows to recommend enhancements based on operational data and feedback.
•Conduct hands-on testing, create validation scenarios, support UAT and production validation, and partner with teams to resolve defects and issues.

Pay and Benefits

Salary: USD 75,000 - 85,000 annually

Perks:Health InsuranceDentalVision401kPaid LeaveCommuter BenefitsDisability InsuranceLearning Budget

Key Requirements

•Support end-to-end implementation of Customer Care AI solutions, including requirements gathering, configuration, testing, deployment, and post-launch monitoring.
•Assist in designing AI-powered customer service capabilities, including Agent Assist, Copilot, Autopilot, conversational AI, and knowledge-driven experiences.
•Translate business requirements into structured workflows, prompts, decision trees, and conversational logic for customer care.
•Monitor and analyze AI performance metrics and customer interaction transcripts to identify trends, failure points, and improvement opportunities.
•Conduct hands-on testing of new AI capabilities and releases, and support governance, documentation, and responsible AI risk management.

Skills:CourageCreativityCustomer focusDealing with ambiguityDrive for resultsInterpersonal savvyLearning on the fly

Tech Stack:Agent AssistCopilotAutopilotConversational AIPromptsDecision treesKnowledge driven experiences

Company Brief

Tapestry

Industry: Luxury Goods

Website

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Tapestry

1 month ago

Customer Care AI Business Analyst

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Hybrid

Employment Type: Full time

Job Function: Business Operations

Key Responsibilities

•Support end-to-end implementation of Customer Care AI solutions, including requirements, configuration, testing, deployment, and post-launch monitoring.
•Design and execute AI-powered customer service capabilities such as Agent Assist, Copilot, Autopilot, conversational AI, and knowledge-driven experiences.
•Document current-state customer care workflows and identify opportunities for AI to improve efficiency, containment, accuracy, and agent effectiveness.
•Monitor AI performance metrics and analyze transcripts and conversation flows to recommend enhancements based on operational data and feedback.
•Conduct hands-on testing, create validation scenarios, support UAT and production validation, and partner with teams to resolve defects and issues.

Pay and Benefits

Salary: USD 75,000 - 85,000 annually

Perks:Health InsuranceDentalVision401kPaid LeaveCommuter BenefitsDisability InsuranceLearning Budget

Key Requirements

•Support end-to-end implementation of Customer Care AI solutions, including requirements gathering, configuration, testing, deployment, and post-launch monitoring.
•Assist in designing AI-powered customer service capabilities, including Agent Assist, Copilot, Autopilot, conversational AI, and knowledge-driven experiences.
•Translate business requirements into structured workflows, prompts, decision trees, and conversational logic for customer care.
•Monitor and analyze AI performance metrics and customer interaction transcripts to identify trends, failure points, and improvement opportunities.
•Conduct hands-on testing of new AI capabilities and releases, and support governance, documentation, and responsible AI risk management.

Skills:CourageCreativityCustomer focusDealing with ambiguityDrive for resultsInterpersonal savvyLearning on the fly

Tech Stack:Agent AssistCopilotAutopilotConversational AIPromptsDecision treesKnowledge driven experiences

Company Brief

Tapestry

Industry: Luxury Goods

Website