Salesforce

2 weeks ago

Customer Success Manager, Senior Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 hour agoStatus: Live

Job Summary

Drive quantifiable business impact for Salesforce’s most complex Signature customers as a primary strategic partner. Own the end-to-end Signature experience across complex, multi-org accounts, creating success plans tied to ROI, technical health, and adoption goals. Lead executive relationships, manage risk and escalations, and guide customers on AI governance and safety-by-design principles while integrating multiple products and processes to deliver customer value.

Location: Bengaluru

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Own the Signature experience for complex, multi-org customers and deliver success plans aligned to customer priorities and timelines.
•Engage clients based on calculated ROI and define measurable goals and metrics via an engagement charter.
•Serve as a central resource by mobilizing internal expertise and integrating multiple products or processes to create effective customer solutions.
•Build trusted relationships with customer IT and business executives and navigate internal organizational dynamics to drive consensus and outcomes.
•Identify risks to high-value renewals or go-live dates and guide customers through AI governance, trust-related best practices, and safety-by-design principles.

Key Requirements

•5-6+ years of experience in Customer Success, SaaS platform use, or related strategic consulting fields.
•Exceptional communication and presentation skills with influence up to executive and C-level.
•Ability to handle objections, navigate complex discussions, and drive alignment with persistence.
•Ability to clarify roles and responsibilities and act as a central resource for technical and business alignment.
•Salesforce product certifications are a plus (AI Associate, Administrator, Advanced Administrator, Platform App Builder, Sales Cloud Consultant, Service Cloud Consultant, Data Cloud Specialist).

Experience:5-6 yearsSaaSCustomer SuccessStrategic consulting

Skills:Executive communicationStakeholder managementMentorshipRisk managementBusiness insight

Certifications:AI AssociateAdministratorAdvanced AdministratorPlatform App BuilderSales Cloud ConsultantService Cloud ConsultantData Cloud Specialist

Tech Stack:SalesforceAgentforceAI

Company Brief

Salesforce

Provides a leading cloud-based customer relationship management (CRM) platform with sales, service, marketing, analytics, and integration tools that empower businesses to manage customer relationships and digital transformation at scale.

Industry: SaaS

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 1999

Glassdoor: 4.1

Website LinkedIn Glassdoor

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Salesforce

2 weeks ago

Customer Success Manager, Senior Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 hour agoStatus: Live

Job Summary

Location: Bengaluru

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Own the Signature experience for complex, multi-org customers and deliver success plans aligned to customer priorities and timelines.
•Engage clients based on calculated ROI and define measurable goals and metrics via an engagement charter.
•Serve as a central resource by mobilizing internal expertise and integrating multiple products or processes to create effective customer solutions.
•Build trusted relationships with customer IT and business executives and navigate internal organizational dynamics to drive consensus and outcomes.
•Identify risks to high-value renewals or go-live dates and guide customers through AI governance, trust-related best practices, and safety-by-design principles.

Key Requirements

•5-6+ years of experience in Customer Success, SaaS platform use, or related strategic consulting fields.
•Exceptional communication and presentation skills with influence up to executive and C-level.
•Ability to handle objections, navigate complex discussions, and drive alignment with persistence.
•Ability to clarify roles and responsibilities and act as a central resource for technical and business alignment.
•Salesforce product certifications are a plus (AI Associate, Administrator, Advanced Administrator, Platform App Builder, Sales Cloud Consultant, Service Cloud Consultant, Data Cloud Specialist).

Experience:5-6 yearsSaaSCustomer SuccessStrategic consulting

Skills:Executive communicationStakeholder managementMentorshipRisk managementBusiness insight

Certifications:AI AssociateAdministratorAdvanced AdministratorPlatform App BuilderSales Cloud ConsultantService Cloud ConsultantData Cloud Specialist

Tech Stack:SalesforceAgentforceAI

Company Brief

Salesforce

Industry: SaaS

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 1999

Glassdoor: 4.1

Website LinkedIn Glassdoor