Reservations Agent

Kempinski
Dubai
Workplace: OnsiteFull timeFunction: SalesExperience: 1-2 yearsSkills: ["Communication","Result orientation","Quality mindset","Teamwork","Ability to work under pressure","Customer-oriented","Leadership"]

Review daily reservation accuracy and rate compliance, complete required system close-outs, and ensure guests’ satisfaction in line with Kempinski service standards. Follow internal credit policy, investigate lost business, and monitor VIP arrivals. Spot-check prior-day reservations, support the Reservations up-sell program, and act as the main contact for room reservations to maximize requests and reservations.

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Kempinski
Kempinski
5 days ago

Reservations Agent

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Review daily reservation accuracy and rate compliance, complete required system close-outs, and ensure guests’ satisfaction in line with Kempinski service standards. Follow internal credit policy, investigate lost business, and monitor VIP arrivals. Spot-check prior-day reservations, support the Reservations up-sell program, and act as the main contact for room reservations to maximize requests and reservations.
Location: Dubai
Workplace: Onsite
Employment Type: Full time · Permanent
Job Function: Sales
Seniority: Entry level

Key Responsibilities

  • •Review daily reservation accuracy, rate compliance, and perform system close-out when necessary.
  • •Ensure clients’ satisfaction and adherence to Kempinski service standards.
  • •Follow internal credit policy and follow up on lost business.
  • •Spot-check reservations from the previous day and check VIP arrivals.
  • •Follow the Reservations department up-sell programme and perform other assigned duties.

Key Requirements

  • •Minimum 1–2 years’ experience in a similar position.
  • •Preferably experience in an international, luxury five-star hotel.
  • •Excellent English communication skills.
  • •Result- and quality-driven approach.
  • •Entrepreneurial, straightforward teamwork with the ability to work under pressure.
Experience:1-2 yearsHospitalityLuxury hotel
Skills:CommunicationResult orientationQuality mindsetTeamworkAbility to work under pressureCustomer-orientedLeadership
Languages:English

Company Brief

Kempinski
Kempinski is a luxury hotel management company operating five-star hotels, residences and restaurants worldwide. The group provides high-end hospitality services, managing properties and bespoke guest experiences across major cities and resort destinations.
Industry: Hotels & Resorts
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Munich, Germany
Founded: 1862
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Glassdoor: 4.0
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