17 hours ago

Team Lead - Evaluation & Investigation Search Operations - Kuala Lumpur

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 17 hours agoStatus: Live

Job Summary

Lead TikTok’s Search Operations Evaluation & Investigation team in Kuala Lumpur. Manage recruiting, development, and performance of local search operations while driving quality assurance, RCA, data analysis, and continuous improvement of workflows and SOPs. Partner with product and research & development to localize policies and search strategies, support BPO sites with training, and deliver services aligned with TikTok core values and online safety standards.

Location: Kuala Lumpur

Workplace: Onsite

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Manager level

Key Responsibilities

•Lead, manage, recruit, and develop the local search operation team to maintain high standards and quality.
•Ensure services are delivered in line with TikTok core values, policies, and procedures.
•Drive localization of policy/process/strategies, including BPO quality management, quality assurance, RCA, and data analysis.
•Continuously evaluate outcomes, manage performance, and optimize workflow and SOPs to meet productivity, quality, and efficiency goals.
•Partner with cross-functional teams (product and R&D) to optimize search strategies and improve user search experience.

Key Requirements

•Bachelor's degree or equivalent education/experience.
•3+ years of experience in quality management in a major tech or media company.
•Minimum 4 years of experience as a Team Lead/Content Manager/Technical Lead.
•Strong people management skills, currently managing large teams with diverse skills.
•General knowledge of Search Engineering/search engines and search-related strategies, with English proficiency required.

Experience:Quality managementTechMediaSearch operations

Education:Bachelor's

Skills:People managementQuality managementAttention to detailIndependent workCross-functional collaboration

Languages:English

Company Brief

TikTok

Short-form video platform that lets users create, share, and discover entertainment content through algorithmic recommendations. It also offers advertising and creator tools for brands, influencers, and businesses.

Industry: Digital Media

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Headquarters: Singapore, Singapore

Founded: 2016

Website LinkedIn

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TikTok

17 hours ago

Team Lead - Evaluation & Investigation Search Operations - Kuala Lumpur

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 17 hours agoStatus: Live

Job Summary

Location: Kuala Lumpur

Workplace: Onsite

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Manager level

Key Responsibilities

•Lead, manage, recruit, and develop the local search operation team to maintain high standards and quality.
•Ensure services are delivered in line with TikTok core values, policies, and procedures.
•Drive localization of policy/process/strategies, including BPO quality management, quality assurance, RCA, and data analysis.
•Continuously evaluate outcomes, manage performance, and optimize workflow and SOPs to meet productivity, quality, and efficiency goals.
•Partner with cross-functional teams (product and R&D) to optimize search strategies and improve user search experience.

Key Requirements

•Bachelor's degree or equivalent education/experience.
•3+ years of experience in quality management in a major tech or media company.
•Minimum 4 years of experience as a Team Lead/Content Manager/Technical Lead.
•Strong people management skills, currently managing large teams with diverse skills.
•General knowledge of Search Engineering/search engines and search-related strategies, with English proficiency required.

Experience:Quality managementTechMediaSearch operations

Education:Bachelor's

Skills:People managementQuality managementAttention to detailIndependent workCross-functional collaboration

Languages:English

Company Brief

TikTok

Industry: Digital Media

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Headquarters: Singapore, Singapore

Founded: 2016

Website LinkedIn