Client Success Technical Manager (Brasil)

Fever Up
São Paulo
Workplace: HybridFull timeFunction: Customer Success & Account ManagementSkills: ["Troubleshooting","Detail-oriented","Client focus","Cross-functional collaboration"]

Own a portfolio of client accounts as a trusted technical advisor for the Onebox ticketing platform. Lead onboarding, training, and ongoing optimization to maximize client value, retention, and account expansion. Serve as the go-to technical contact for troubleshooting, incident resolution, platform configuration, and data exports. Partner cross-functionally with Sales, Product, Tech, and Design, and support onsite operations during live events when needed.

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FursaFursa
Fever Up
Fever Up
1 day ago

Client Success Technical Manager (Brasil)

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Last checked: 7 hours agoStatus: Live

Job Summary

Own a portfolio of client accounts as a trusted technical advisor for the Onebox ticketing platform. Lead onboarding, training, and ongoing optimization to maximize client value, retention, and account expansion. Serve as the go-to technical contact for troubleshooting, incident resolution, platform configuration, and data exports. Partner cross-functionally with Sales, Product, Tech, and Design, and support onsite operations during live events when needed.
Location: São Paulo
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Serve as the main point of contact for a client portfolio and trusted advisor focused on long-term relationships.
  • •Provide technical support for platform usage, troubleshooting, and incident resolution.
  • •Manage daily client requests including platform configuration and data exports.
  • •Deliver onboarding, training, and ongoing optimization to help clients achieve maximum value from the platform.
  • •Collaborate with Sales, Tech, Product, and Design to ensure a seamless client experience and support onsite operations during live events when needed.

Pay and Benefits

Perks:Health InsuranceLife InsuranceDentalMeal CardMobility AllowanceGym MembershipHybrid Work

Key Requirements

  • •Experience in customer support, ideally in a SaaS environment.
  • •Strong troubleshooting skills to resolve technical issues hands-on.
  • •Fluent Portuguese and English (written and spoken); Spanish is a plus.
  • •Tech-savvy, detail-oriented, and focused on delivering a strong client experience.
  • •Valid driver’s license for occasional on-site support.
Experience:SaaS
Skills:TroubleshootingDetail-orientedClient focusCross-functional collaboration
Licenses:Driver’s license
Languages:PortugueseEnglishSpanish

Company Brief

Fever Up
Fever is a global events discovery and ticketing platform that curates and sells experiences, from immersive theatre and pop-ups to concerts and local activities, helping venues and organizers reach audiences worldwide.
Industry: Events & Live Entertainment
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Headquarters: Madrid, Spain
Founded: 2011
WebsiteLinkedIn