Café Ambassador- West County Center

Discover Financial
United States
Workplace: OnsiteFull timeUSD 47,840 - 55,016 annuallyFunction: Customer Support (Service Desk)Experience: 1+ yearsEducation: high_schoolSkills: ["Communication","Problem-solving","De-escalation","Attention to detail","Teamwork","Flexibility","Empathy"]

Be the face of Capital One’s mission in a high-energy café setting, connecting with guests and guiding them through digital banking. You’ll share product value through genuine conversations (no traditional sales goals), help customers troubleshoot mobile tools, and handle escalated issues in line with compliance. The role also includes supporting local events that promote financial health while maintaining a welcoming, inclusive experience.

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FursaFursa
Discover Financial
Discover Financial
1 month ago

Café Ambassador- West County Center

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Be the face of Capital One’s mission in a high-energy café setting, connecting with guests and guiding them through digital banking. You’ll share product value through genuine conversations (no traditional sales goals), help customers troubleshoot mobile tools, and handle escalated issues in line with compliance. The role also includes supporting local events that promote financial health while maintaining a welcoming, inclusive experience.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Proactively engage with guests in the café environment as a banking guide and community connector.
  • •Share value of Capital One products and services through genuine conversations without high-pressure sales goals.
  • •Guide customers through Capital One’s digital ecosystem, including mobile tool troubleshooting.
  • •Advocate for customers, problem-solve, and support issue resolution in alignment with compliance and regulatory requirements.
  • •Host and support local events to promote financial health and maintain a welcoming, inclusive guest experience.
Travel: Low travel

Pay and Benefits

Salary: USD 47,840 - 55,016 annually
Perks:Health InsuranceDentalVisionPaid LeaveLife InsuranceDisability InsuranceEducation Assistance401kPaid ParentalChildcareMeal Allowance

Key Requirements

  • •High School Diploma, GED, or equivalent certification.
  • •At least 1 year of Retail, Sales, or Customer Service experience.
  • •Ability to work a flexible schedule, including nights, weekends, and holidays.
  • •Attend all required training sessions, potentially on a different schedule than your primary shift.
  • •Lifting up to 25 pounds and ability to move/stand for extended periods. (Regular and consistent attendance required.)
Experience:1+ yearsRetailSalesCustomer serviceBanking
Education:High School
Skills:CommunicationProblem-solvingDe-escalationAttention to detailTeamworkFlexibilityEmpathy
Tech Stack:G-SuiteMobile tools

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Discover Financial
Provides consumer banking products, credit cards, personal loans, and payment services through the Discover brand. It operates a major U.S. financial network and serves individuals and merchants with lending and digital payment solutions.
Industry: Retail Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 10M to 25M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Riverwoods, United States
Founded: 1985
WebsiteLinkedIn