Customer Relationship Officer

Abu Dhabi Islamic Bank
Dubai
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementSkills: ["Sales skills","Training skills","Management information skills","Compliance","Process improvement"]

Manage customer-facing retail banking services by handling deposit and finance account documentation, inquiries, and KYC/CB instruction compliance. Support service delivery through sales and cross-selling of ADIB products while maintaining operational controls and financial service efficiency. Lead and coordinate subordinates, planning training and appraisals, and contribute to branch budget achievement, continuous workflow improvements, and internal audit/ICD responses.

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FursaFursa
Abu Dhabi Islamic Bank
Abu Dhabi Islamic Bank
21 hours ago

Customer Relationship Officer

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Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Manage customer-facing retail banking services by handling deposit and finance account documentation, inquiries, and KYC/CB instruction compliance. Support service delivery through sales and cross-selling of ADIB products while maintaining operational controls and financial service efficiency. Lead and coordinate subordinates, planning training and appraisals, and contribute to branch budget achievement, continuous workflow improvements, and internal audit/ICD responses.
Location: Dubai
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Manage deposit account documentation and inquiries, including opening/closing accounts and ensuring proper forms, KYC policy adherence, and CB instructions.
  • •Handle finance and covered cards inquiries by maintaining customer files, preparing finance applications, obtaining approvals, inputting data in the system, and completing forms.
  • •Support sales-management of service delivery by selling and cross-selling ADIB products and promoting ADIB’s image.
  • •Manage subordinates by planning training and appraisals and coordinating their activities.
  • •Ensure operational controls and compliance of policies/procedures while supporting budget variance, continuous improvements, and internal audit/ICD comment responses.

Key Requirements

  • •Broad knowledge of ADIB’s retail banking financial products & services.
  • •Thorough knowledge of ADIB’s retail credit and operational policies & procedures.
  • •Good knowledge of UAE banking practices, regulations, and risks.
  • •Thorough knowledge of Central Bank of UAE regulations and compliance controls.
  • •Training and sales skills, plus ability to manage and coordinate subordinates.
Experience:Retail bankingUAE banking
Skills:Sales skillsTraining skillsManagement information skillsComplianceProcess improvement

Company Brief

Abu Dhabi Islamic Bank
Abu Dhabi Islamic Bank (ADIB) is a public Islamic bank providing retail, corporate, wealth and investment banking services across the UAE and international markets, offering Sharia-compliant financial products and digital banking solutions.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Abu Dhabi, United Arab Emirates
Founded: 1997
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