Customer Success Manager

Pump.co
San Francisco
Workplace: OnsiteFull timeUSD 65,000 - 80,000 annuallyFunction: Customer Success & Account ManagementSkills: ["Communication","Problem-solving","Teamwork","Ownership","Critical thinking"]

Join the customer experience team to be the frontline contact for fast-growing clients, partnering with account management, product, and engineering to resolve questions, manage requests, and feed customer insights back into the product. You’ll diagnose complex issues, own escalations, and help scale Pump’s platform while maintaining high satisfaction.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Pump.co
Pump.co
1 year ago

Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 22 hours agoStatus: Live

Job Summary

Join the customer experience team to be the frontline contact for fast-growing clients, partnering with account management, product, and engineering to resolve questions, manage requests, and feed customer insights back into the product. You’ll diagnose complex issues, own escalations, and help scale Pump’s platform while maintaining high satisfaction.
Location: San Francisco
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Entry level

Key Responsibilities

  • •Diagnose potentially complex problems using tooling or engineering support to resolve.
  • •Collaborate with the support lead on documentation, escalations, product updates, and communication with other teams and third parties.
  • •Grow and learn in a fast-paced, start-up environment.
  • •Support customers via phone, email, and chat, primarily for US-based companies.
  • •Maintain a high customer satisfaction rate and contribute to the product feedback loop.

Pay and Benefits

Salary: USD 65,000 - 80,000 annually
Perks:Health InsuranceDental401kPaid Leave

Key Requirements

  • •Ability to provide support to customers over email, slack, and in-app support channels.
  • •Excellent verbal and written communication skills.
  • •Experience collaborating closely with teams outside of support.
  • •Strong background in customer support via email and phone.
  • •Investigative and critical thinking skills.
Experience:SaaSCloud
Skills:CommunicationProblem-solvingTeamworkOwnershipCritical thinking
Tech Stack:HubSpotPylon

Eligibility

Visa:US citizen/visa only
Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Pump.co
Operates LootRush, a platform focused on gamer engagement and digital rewards, enabling users to earn in-game items, participate in promotions, and discover partner offers across games and apps to enhance player retention and monetization.
Industry: Gaming
Website