OGS Specialist - LMO - Kuala Lumpur - Japanese

Own operations knowledge base management and translate complex policy intent into clear, scalable workflows for frontline execution. Build and govern SOPs and operational documentation, manage policy update processes, and handle operational clarifications. Partner with Policy, Product, Quality, and Regional Operations to ensure consistent implementation. Use quality metrics, escalations, and user appeals to identify execution gaps and improve decision consistency and risk control across frontline and BPO teams.