Technical Account Manager

dLocal
Buenos Aires, Montevideo, São Paulo
Workplace: HybridFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 4+ yearsEducation: bachelorsSkills: ["Communication","Interpersonal","Problem-solving","Project management","Customer relationship"]

Technical Account Manager responsible for managing all technical aspects of customer relationships, including onboarding, API literacy, and collaboration with Product and Engineering to tailor solutions. Drives customer success, expands relationships, and helps maximize revenue across markets while maintaining high-quality technical support and ensuring successful product integrations.

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FursaFursa
dLocal
dLocal
2 months ago

Technical Account Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live

Job Summary

Technical Account Manager responsible for managing all technical aspects of customer relationships, including onboarding, API literacy, and collaboration with Product and Engineering to tailor solutions. Drives customer success, expands relationships, and helps maximize revenue across markets while maintaining high-quality technical support and ensuring successful product integrations.
Location: Buenos Aires, Montevideo, São Paulo
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •Provide top-quality technical service before, during, and after onboarding of customers, ensuring satisfaction and strengthening relationships.
  • •Understand APIs and explain them to customers, collaborating with Product and Engineering to customize products.
  • •Analyze prospects’ business and technical requirements to develop solutions that meet their needs.
  • •Manage customer expectations and maintain long-lasting technical relationships as the primary owner of the customer’s technical relationship.
  • •Support revenue growth by expanding current relationships and enabling adoption of new products and operations.

Pay and Benefits

Perks:Annual BonusSocial BudgetRemote WorkHousing

Key Requirements

  • •Bachelor’s degree in engineering or computer science
  • •4+ years of experience in similar positions
  • •Experience dealing with customers from a technical approach
  • •Experience with APIs and ability to explain them to third parties
  • •Knowledge of SQL
Experience:4+ yearsPaymentsFintech
Education:Bachelor's
Skills:CommunicationInterpersonalProblem-solvingProject managementCustomer relationship
Languages:English
Tech Stack:APIsSQL

Company Brief

dLocal
Provides cross-border payments and financial infrastructure enabling global merchants to collect payments, manage payouts, and reconcile transactions across emerging markets through a unified payments platform.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Montevideo, Uruguay
Founded: 2016
WebsiteLinkedIn