IT Clinical Help Desk - REMOTE

NTT
Halifax
Workplace: RemoteFull timeCAD 40,536 - 63,503Function: Customer Support (Service Desk)Experience: 1+ yearsEducation: high_schoolSkills: ["Communication","Interpersonal skills","Listening","Service philosophy","Fast-paced adaptability"]

Provide 24/7 provider clinical service desk support by handling inbound calls and resolving or escalating incidents for healthcare customers. Troubleshoot clinical application issues across platforms such as Epic, Cerner, McKesson, and Meditech, documenting ticket details and driving timely resolution. Work in a call-center environment with shift flexibility (nights, weekends, and holidays), maintain a quiet wired setup, and support secure access using two-factor authentication.

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FursaFursa
NTT
NTT
5 days ago

IT Clinical Help Desk - REMOTE

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Last checked: 5 hours agoStatus: Live

Job Summary

Provide 24/7 provider clinical service desk support by handling inbound calls and resolving or escalating incidents for healthcare customers. Troubleshoot clinical application issues across platforms such as Epic, Cerner, McKesson, and Meditech, documenting ticket details and driving timely resolution. Work in a call-center environment with shift flexibility (nights, weekends, and holidays), maintain a quiet wired setup, and support secure access using two-factor authentication.
Location: Halifax
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Handle inbound service desk calls as part of the Provider Clinical Service Desk in a 24/7 call center environment.
  • •Troubleshoot clinical application issues for healthcare customers (e.g., workflow issues, application errors, user access, and functionality).
  • •Track, document, and close or escalate incident tickets and related issues in a timely manner.
  • •Drive resolution of incidents on a 24/7 desk while reading text on computer screens and staying in the phone queue for 8–10 hours with breaks.
  • •Maintain a quiet, private workspace with high-speed wired internet and use two-factor authentication; complete account-specific training during day shift hours.
Travel: Low travel

Pay and Benefits

Salary: CAD 40,536 - 63,503
Perks:Health InsuranceDentalTelemedicineWellness StipendGym MembershipLife InsuranceDisability InsuranceRetirement SavingsRemote WorkEmployee Assistance

Key Requirements

  • •Minimum 1 year IT call center customer service experience.
  • •Minimum 4 years of service desk/helpdesk experience or an equivalent combination of education and technical troubleshooting experience.
  • •Minimum 1 year of technical troubleshooting experience.
  • •High school diploma or equivalent required.
  • •Demonstrate service philosophy, effective communication, and strong English typing and language skills.
Experience:1+ years
Education:High School
Skills:CommunicationInterpersonal skillsListeningService philosophyFast-paced adaptability
Languages:English
Tech Stack:EpicCernerMcKessonMeditechTwo-factor authentication

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn