Customer Support Rep

Blueberry Pediatrics
United States
Workplace: RemoteFull timeUSD 21 - 23 hourlyFunction: Customer Support (Service Desk)Skills: ["Teamwork","Positive attitude","Adaptability","Organization","Communication"]

Deliver a reliable, high-quality patient and doctor experience by supporting requests across phone, email, and chat in a fast-paced remote environment. Resolve questions efficiently using established workflows, maintain clear documentation for follow-up and continuity of care, and manage priorities with strong awareness of SLAs. You’ll work nights and weekends with structured scheduling, demonstrating organization, sound judgment, and clear communication.

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FursaFursa
Blueberry Pediatrics
Blueberry Pediatrics
5 days ago

Customer Support Rep

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Deliver a reliable, high-quality patient and doctor experience by supporting requests across phone, email, and chat in a fast-paced remote environment. Resolve questions efficiently using established workflows, maintain clear documentation for follow-up and continuity of care, and manage priorities with strong awareness of SLAs. You’ll work nights and weekends with structured scheduling, demonstrating organization, sound judgment, and clear communication.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Support patients and doctors across phone, email, and chat channels.
  • •Resolve questions efficiently while providing a clear, professional experience.
  • •Follow established workflows to ensure consistency and accuracy.
  • •Document interactions clearly to support follow-up, collaboration, and continuity of care.
  • •Maintain awareness of SLAs and prioritize work accordingly, escalating when appropriate.

Pay and Benefits

Salary: USD 21 - 23 hourly

Key Requirements

  • •Prior customer support experience via phone, email, or chat.
  • •Strong written and verbal communication skills.
  • •Ability to stay organized and manage multiple conversations at once.
  • •Reliability, including punctuality and ownership of scheduled shifts.
  • •Comfort working in a structured support environment with defined processes, plus attention to detail in documentation.
Skills:TeamworkPositive attitudeAdaptabilityOrganizationCommunication

Company Brief

Blueberry Pediatrics
Provides 24/7 virtual pediatric care for families via a flat-fee membership, combining board-certified pediatricians, an at-home medical kit, and AI-enabled tools to diagnose and treat common childhood illnesses remotely.
Industry: HealthTech
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Funding: Seed
Headquarters: Mountain View, United States
Founded: 2017
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Glassdoor: 5.0
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