Specialist - Forwarding Operations - Global Service Centre

DP World
India
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 2-4 yearsEducation: bachelorsSkills: ["Analytical skills","Attention to detail","Written communication","Verbal communication","Customer-focused approach"]

Support OPSX strategic accounts in the Global Service Centre by owning account enablement, operational reporting, data operations, EDI coordination, and customer visibility services. Use freight forwarding (ocean/air) operations expertise to ensure accurate KPI reporting, dashboarding, and data quality. Collaborate with regional and global stakeholders, delivering customer-facing reporting in clear written English while meeting defined timelines using operational systems such as CargoWise/CR3.

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FursaFursa
DP World
DP World
1 day ago

Specialist - Forwarding Operations - Global Service Centre

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Job Summary

Support OPSX strategic accounts in the Global Service Centre by owning account enablement, operational reporting, data operations, EDI coordination, and customer visibility services. Use freight forwarding (ocean/air) operations expertise to ensure accurate KPI reporting, dashboarding, and data quality. Collaborate with regional and global stakeholders, delivering customer-facing reporting in clear written English while meeting defined timelines using operational systems such as CargoWise/CR3.
Location: India
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Handle account enablement, operational reporting, data operations, EDI coordination, and customer visibility services for OPSX Europe strategic accounts.
  • •Own customer KPI reporting, dashboarding, and operational data quality to ensure accurate and timely outcomes.
  • •Coordinate freight forwarding operational workflows for ocean/air accounts and keep reporting aligned to defined timelines.
  • •Produce written customer-facing reporting with clear visibility into account performance.
  • •Work independently to deadlines while collaborating with regional and global stakeholders as OAM scales.

Key Requirements

  • •2-4 years of experience with a freight forwarding and/or supply chain logistics background.
  • •Strong freight forwarding operations knowledge for ocean and air.
  • •Advanced Excel and data handling skills with strong analytical and reporting capability.
  • •Good written English for customer-facing operational reporting.
  • •Knowledge of operational systems; CargoWise and/or CR3 familiarity is preferred.
Experience:2-4 yearsFreight forwardingSupply chain logistics
Education:Bachelor's in business, Finance, Accounting, Data Management, or a related field
Skills:Analytical skillsAttention to detailWritten communicationVerbal communicationCustomer-focused approach
Languages:English
Tech Stack:ExcelEDICargoWiseCR3CargoWise / CR3

Company Brief

DP World
Global ports, terminals and logistics provider offering end-to-end supply‑chain, maritime services, freezones and technology-driven trade solutions across ports, inland terminals, logistics parks and digital platforms.
Industry: Ports & Port Operators
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Decacorn (USD 10B+)
Funding: IPO / Publicly Listed
Headquarters: Dubai, United Arab Emirates
Founded: 2005
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Glassdoor: 3.6
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