Burberry

10 hours ago

Department Manager (Tokyo, , JP)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 10 hours agoStatus: Live

Job Summary

Lead a customer-facing luxury retail department by coaching your team and delivering the full Burberry Experience. Own efficient department operations and store performance by setting targets and driving productivity, profitability, conversion, and customer data capture. Recruit, train, and develop talent while ensuring product knowledge and adherence to merchandising, housekeeping, and brand standards. Use digital tools and POS/store systems to support the customer journey.

Location: Tokyo

Workplace: Onsite

Employment Type: Full time

Seniority: Manager level

Key Responsibilities

•Lead a high-performing customer-facing, service-oriented department by coaching the team and ensuring delivery of the Burberry Experience in line with brand strategies.
•Set performance targets and drive department productivity and profitability, including conversion rates, sales, UPT, AUR, and customer data capture.
•Plan department schedules for peak business hours to meet customer traffic and demand with the right employees at the right time.
•Recruit, onboard, and develop the department to ensure you have the right team and specialists, and ensure all team members are trained with sound product knowledge and policy awareness.
•Drive digital strategy and integrate technology into the customer journey, using tools such as chat and evernote when not communicating face to face.

Key Requirements

•Ability to demonstrate excellent leadership and people management, including recruiting, training, developing, and assessing talent.
•Strong verbal and written communication skills.
•Proven ability to increase sales and profitability while driving and maintaining exceptional customer service standards.
•Advanced knowledge of POS, store systems, and comfort using digital tools.
•Minimum 2 years of experience in a store/concession management role in a high volume, high turnover store, plus relevant department product-category experience.

Experience:2+ yearsLuxury retailFashion retailConcession management

Skills:LeadershipPeople managementCommunicationCustomer serviceAdaptability

Tech Stack:POSSAPMS applicationsChatEvernote

Company Brief

Burberry

British luxury fashion house designing and selling ready-to-wear, accessories, fragrances, and leather goods. Known for its trench coats, distinctive check pattern, and global retail presence across wholesale, e-commerce, and owned stores.

Industry: Luxury Goods

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: London, United Kingdom

Founded: 1856

Website LinkedIn

Loading job details...

Preparing the role view and application actions.

Burberry

10 hours ago

Department Manager (Tokyo, , JP)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 10 hours agoStatus: Live

Job Summary

Location: Tokyo

Workplace: Onsite

Employment Type: Full time

Seniority: Manager level

Key Responsibilities

•Lead a high-performing customer-facing, service-oriented department by coaching the team and ensuring delivery of the Burberry Experience in line with brand strategies.
•Set performance targets and drive department productivity and profitability, including conversion rates, sales, UPT, AUR, and customer data capture.
•Plan department schedules for peak business hours to meet customer traffic and demand with the right employees at the right time.
•Recruit, onboard, and develop the department to ensure you have the right team and specialists, and ensure all team members are trained with sound product knowledge and policy awareness.
•Drive digital strategy and integrate technology into the customer journey, using tools such as chat and evernote when not communicating face to face.

Key Requirements

•Ability to demonstrate excellent leadership and people management, including recruiting, training, developing, and assessing talent.
•Strong verbal and written communication skills.
•Proven ability to increase sales and profitability while driving and maintaining exceptional customer service standards.
•Advanced knowledge of POS, store systems, and comfort using digital tools.
•Minimum 2 years of experience in a store/concession management role in a high volume, high turnover store, plus relevant department product-category experience.

Experience:2+ yearsLuxury retailFashion retailConcession management

Skills:LeadershipPeople managementCommunicationCustomer serviceAdaptability

Tech Stack:POSSAPMS applicationsChatEvernote

Company Brief

Burberry

Industry: Luxury Goods

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: London, United Kingdom

Founded: 1856

Website LinkedIn