Operation and Tech Manager I

Aon
United States
Workplace: HybridFull timeUSD 64,000 - 80,000 annuallyFunction: Business OperationsEducation: bachelorsSkills: ["Organizational skills","Attention to detail","Communication","Proactive management","Collaboration"]

Lead end-to-end professional liability and license protection claims, from initial notification through resolution. Oversee claims administration, phone coverage, email customer service, legal coordination, quality and compliance, and team performance. Serve as the escalation point for complex, high-exposure matters involving licensing board complaints, administrative hearings, malpractice and disciplinary actions, while monitoring inventory, service levels, and driving process improvements using advanced reporting and metrics.

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FursaFursa
Aon
Aon
1 day ago

Operation and Tech Manager I

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Lead end-to-end professional liability and license protection claims, from initial notification through resolution. Oversee claims administration, phone coverage, email customer service, legal coordination, quality and compliance, and team performance. Serve as the escalation point for complex, high-exposure matters involving licensing board complaints, administrative hearings, malpractice and disciplinary actions, while monitoring inventory, service levels, and driving process improvements using advanced reporting and metrics.
Location: United States
Workplace: Hybrid
Employment Type: Full time
Job Function: Business Operations
Seniority: Manager level

Key Responsibilities

  • •Direct handling of professional liability and license protection claims from notification through resolution.
  • •Manage customer support via phone and email, including coverage guidance and timely, professional issue resolution.
  • •Oversee matters involving licensing board complaints, administrative hearings, professional misconduct allegations, malpractice, and disciplinary actions.
  • •Ensure timely investigations, coverage reviews, documentation, reserving, and resolution strategies.
  • •Monitor claim inventory, aging, workloads, service levels, and closure activity; act as escalation point and liaison with carrier partners.

Pay and Benefits

Salary: USD 64,000 - 80,000 annually
Perks:Health InsuranceDentalVision401kEquityPaid LeaveTuition AssistanceCommuter BenefitsAdoption Assistance

Key Requirements

  • •5+ years of business experience, preferably in the insurance industry.
  • •Experience managing teams, with project management and resource planning.
  • •Technical expertise to handle complex processes and tasks.
  • •Experience analyzing complex issues and developing creative solutions.
  • •Proficiency in Microsoft Suite; strong organization, attention to detail, and written/verbal communication.
Experience:Insurance industryProfessional liability insurance
Education:Bachelor's
Skills:Organizational skillsAttention to detailCommunicationProactive managementCollaboration
Licenses:P&C License
Languages:English
Tech Stack:Microsoft Suite

Company Brief

Aon
Global professional services firm providing risk, retirement, human resources, and insurance brokerage solutions to clients worldwide, including consulting, reinsurance, and data-driven risk management services.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1982
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