Bogotá | Bilingual Customer Service Specialist I CT

Sutherland
Bogotá
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Multitasking","Problem-solving","Customer focus","Attention to detail","Confidentiality"]

Deliver friendly, efficient, and accurate customer support through phone, chat, or email. Own customer issues end-to-end, escalating when necessary to meet performance goals. Maintain detailed, accurate documentation and keep customer information updated. Handle sensitive customer information with confidentiality, using CRM tools and spreadsheets to manage and resolve requests effectively.

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Sutherland
Sutherland
4 days ago

Bogotá | Bilingual Customer Service Specialist I CT

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

Deliver friendly, efficient, and accurate customer support through phone, chat, or email. Own customer issues end-to-end, escalating when necessary to meet performance goals. Maintain detailed, accurate documentation and keep customer information updated. Handle sensitive customer information with confidentiality, using CRM tools and spreadsheets to manage and resolve requests effectively.
Location: Bogotá
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Support customers via phone, chat, or email while meeting performance goals.
  • •Own customer issues through to resolution, escalating when needed.
  • •Document interactions accurately and keep customer information updated.
  • •Handle sensitive information with confidentiality and care.
  • •Use CRM tools and other systems to manage customer requests efficiently.

Key Requirements

  • •B2+ English communication skills.
  • •High school diploma or equivalent.
  • •Ability to multitask and navigate multiple systems efficiently.
  • •Customer-focused mindset with strong problem-solving abilities.
  • •Attention to detail and accuracy in data handling.
Education:High School
Skills:MultitaskingProblem-solvingCustomer focusAttention to detailConfidentiality
Languages:English
Tech Stack:CRM toolsEmailSpreadsheets

Company Brief

Sutherland
Global digital transformation and business process services firm offering AI, automation, cloud engineering, analytics and customer experience solutions to enterprises across industries.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Pittsford (Rochester), NY, United States
Founded: 1986
Glassdoor
Glassdoor: 3.5
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