Global Client Manager

Goodway Group
Brazil, Colombia, Mexico
Workplace: RemoteFull timeFunction: Customer Success & Account ManagementExperience: 2-3 yearsSkills: ["Communication","Stakeholder management","Organization","Problem-solving","Leadership"]

Global Client Manager oversees day-to-day client management, delivery integrity, and working-level client relationships across assigned accounts. It acts as the operational anchor for partnership execution, ensuring strategies translate into action, timelines and SLAs are met, and cross-functional teams stay aligned. Ideal candidate has 2-3 years media agency experience, experience with RFPing vendors, and strong client communications.

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Goodway Group
Goodway Group
4 months ago

Global Client Manager

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Last checked: 20 hours agoStatus: Live

Job Summary

Global Client Manager oversees day-to-day client management, delivery integrity, and working-level client relationships across assigned accounts. It acts as the operational anchor for partnership execution, ensuring strategies translate into action, timelines and SLAs are met, and cross-functional teams stay aligned. Ideal candidate has 2-3 years media agency experience, experience with RFPing vendors, and strong client communications.
Location: Brazil, Colombia, Mexico
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Own day-to-day client management for assigned accounts, serving as the primary point of contact for working teams and select mid-level stakeholders.
  • •Manage deliverables across campaigns and initiatives, ensuring timelines, scopes, and dependencies are clearly defined and met.
  • •Translate channel strategies and media plans into clear action steps for internal activation and analytics teams.
  • •Monitor campaign launches, pacing, and delivery milestones to ensure SLAs and quality standards are consistently met.
  • •Partner closely with Client Strategy Leads to support planning cycles, QBR preparation, and ongoing client communications.

Key Requirements

  • •2-3 years media experience at an agency; experience with RFPing vendors and vendor communications; knowledge of media best practices
  • •ability to own day-to-day client management, timelines, workflows, dependencies, and communication cadences; proactive issue resolution and escalation when needed
  • •experience translating client strategy into action and ensuring delivery meets SLAs and client expectations
  • •strong cross-functional collaboration skills to coordinate internal and external teams
  • •excellent client communication and relationship management skills
Experience:2-3 yearsAdvertisingDigital marketing
Skills:CommunicationStakeholder managementOrganizationProblem-solvingLeadership
Languages:English

Company Brief

Goodway Group
Goodway Group is a performance-driven digital media agency that plans and executes data-informed advertising campaigns across programmatic, display, video, and connected TV to optimize ROI for brands and marketers.
Industry: Advertising Media Groups
Growth: Established Company
Headquarters: New York, United States
Website