Smart Senior (CSO)

HSBC
Hong Kong
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Interpersonal","Communication","Customer service","Teamwork"]

Customer-facing banking role in Kowloon City focusing on greeting customers, providing counter service, guiding customers to appropriate staff or self-service terminals, answering enquiries, and handling ad hoc administration. Requires strong customer service orientation, basic computer literacy, and excellent interpersonal skills to maintain a cheerful, helpful demeanor.

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HSBC
HSBC
5 months ago

Smart Senior (CSO)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 17 minutes agoStatus: Closed

Job Summary

Customer-facing banking role in Kowloon City focusing on greeting customers, providing counter service, guiding customers to appropriate staff or self-service terminals, answering enquiries, and handling ad hoc administration. Requires strong customer service orientation, basic computer literacy, and excellent interpersonal skills to maintain a cheerful, helpful demeanor.
Location: Hong Kong
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Sr. Manager level

Key Responsibilities

  • •Greet and welcome all of the customers.
  • •Provide counter service at community counters.
  • •Direct customers to the appropriate service counter or staff member, and promote the usage of self service banking terminals.
  • •Answer general customer enquiries.
  • •Carry out ad hoc administration tasks as required.

Key Requirements

  • •Experience in counter or branch operations much preferred.
  • •Service oriented approach with the capacity to maintain a cheerful, positive and enthusiastic attitude.
  • •Fundamental level of computer literacy.
  • •Strong interpersonal and communication skills.
  • •Basic verbal proficiency in English and Cantonese, with knowledge of Putonghua preferred.
Experience:BankingRetail bankingCustomer service
Skills:InterpersonalCommunicationCustomer serviceTeamwork
Languages:EnglishCantonesePutonghua

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn