D365 CRM Senior Business Analyst

Avanade
Jakarta
Workplace: OnsiteFull timeFunction: Business OperationsExperience: 6+ yearsSkills: ["Client-facing","Stakeholder management","Interpersonal skills","Requirements gathering","Problem-solving"]

Work client-facing to discover, scope, and gather requirements for Microsoft Dynamics 365 CRM solutions. Lead workshops, translate business needs into application requirements, and perform fit/gap analysis while producing functional specifications. Prototype, configure, and test CRM processes, partnering with developers and testers to ensure requirements are understood and change is managed effectively across Agile and Waterfall delivery. Bring deep D365 CRM and CRM module expertise, plus hands-on C# and integration experience.

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FursaFursa
Avanade
Avanade
2 months ago

D365 CRM Senior Business Analyst

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Last checked: 4 hours agoStatus: Live

Job Summary

Work client-facing to discover, scope, and gather requirements for Microsoft Dynamics 365 CRM solutions. Lead workshops, translate business needs into application requirements, and perform fit/gap analysis while producing functional specifications. Prototype, configure, and test CRM processes, partnering with developers and testers to ensure requirements are understood and change is managed effectively across Agile and Waterfall delivery. Bring deep D365 CRM and CRM module expertise, plus hands-on C# and integration experience.
Location: Jakarta
Workplace: Onsite
Employment Type: Full time
Job Function: Business Operations
Seniority: Mid level

Key Responsibilities

  • •Consult and advise clients and internal stakeholders on how technology can solve business problems.
  • •Run client workshops to analyze and design solutions for workstreams, transforming business requirements into application requirements and performing fit/gap analysis.
  • •Write functional specifications and collaborate with technical teams to ensure functional requirements are understood.
  • •Prototype, configure, and test business processes for CRM solutions, including tracking changes and managing engagements via change management.
  • •Develop and support solution requirements using requirements traceability and ensure Agile/Waterfall delivery activities are followed.

Key Requirements

  • •6+ years of experience with Microsoft D365 CRM, including On-Premise.
  • •Hands-on experience developing C# (.NET) including developing web services and console applications, plus SSIS package implementation.
  • •Strong C# proficiency for writing plugins, custom workflows, and server-side logic.
  • •Familiarity with Dynamics Service or Customer Service modules and a mature understanding of service management OOTB features.
  • •Experience designing and implementing Service/Sales CRM modules and participating in requirements gathering.
Experience:6+ yearsMicrosoft Dynamics 365CRMOn-Premise
Skills:Client-facingStakeholder managementInterpersonal skillsRequirements gatheringProblem-solving
Certifications:Microsoft Dynamics 365 certificationPower Platform certification
Tech Stack:Dynamics 365D365 CRMC#C#.NETWeb ServicesConsole applicationsSSISPluginsCustom workflowsServer-side logicJIRAAgileWaterfallReact JSPower Platform

Company Brief

Avanade
Global digital innovation and IT services company delivering Microsoft-based cloud, digital and application services. Partners with enterprises to design, build and run business solutions across cloud, data, AI, modern workplace and industry-specific transformations.
Industry: Consulting
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Headquarters: Seattle, United States
Founded: 2000
Glassdoor
Glassdoor: 3.9
WebsiteLinkedIn