Avanade

1 week ago

D365 CRM Senior Business Analyst

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Serve as a client-facing Microsoft D365 CRM business analyst, discovering and scoping needs and translating business requirements into application requirements. Lead workshops, perform fit/gap analysis, write functional specifications, and collaborate with technical teams to ensure functional understanding. Prototype, configure, and test CRM business processes while liaising across client engagements, change management communications, and Agile/Waterfall delivery.

Location: Jakarta

Workplace: Onsite

Employment Type: Full time

Job Function: Business Operations

Seniority: Mid level

Key Responsibilities

•Consult and advise clients and internal stakeholders on how to use technology to solve business problems.
•Participate in client workshops to analyze and design solutions across workstreams.
•Transform business requirements into application requirements, populate a requirements traceability matrix, and conduct fit/gap analysis.
•Write functional specifications and collaborate with technical teams to ensure functional requirements are understood.
•Prototype, configure, and test CRM-related business processes; manage client engagement and change-management communications.

Key Requirements

•6+ years of experience within Microsoft D365 CRM (On-Premise).
•Strong proficiency in C# for writing plugins, custom workflows, and server-side logic.
•Hands-on experience developing C#.NET web services and console applications, or implementing SSIS packages.
•Familiarity with Dynamics Service or Customer Service modules, with experience designing and implementing Service/Sales CRM modules.
•Experience participating in requirements gathering, plus working in Agile and Waterfall with Jira for tracking.

Experience:6+ years

Skills:Stakeholder management

Certifications:Microsoft Dynamics 365 certificationMicrosoft Power Platform certification

Tech Stack:Microsoft Dynamics 365Dynamics 365 CRMC#.NETWeb ServicesConsole applicationsSSISDynamics ServiceCustomer Service modulesService/Sales CRMJIRAAgileWaterfallReactJSPower Platform

Company Brief

Avanade

Global digital innovation and IT services company delivering Microsoft-based cloud, digital and application services. Partners with enterprises to design, build and run business solutions across cloud, data, AI, modern workplace and industry-specific transformations.

Industry: Consulting

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Headquarters: Seattle, United States

Founded: 2000

Glassdoor: 3.9

Website LinkedIn

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Avanade

1 week ago

D365 CRM Senior Business Analyst

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Location: Jakarta

Workplace: Onsite

Employment Type: Full time

Job Function: Business Operations

Seniority: Mid level

Key Responsibilities

•Consult and advise clients and internal stakeholders on how to use technology to solve business problems.
•Participate in client workshops to analyze and design solutions across workstreams.
•Transform business requirements into application requirements, populate a requirements traceability matrix, and conduct fit/gap analysis.
•Write functional specifications and collaborate with technical teams to ensure functional requirements are understood.
•Prototype, configure, and test CRM-related business processes; manage client engagement and change-management communications.

Key Requirements

•6+ years of experience within Microsoft D365 CRM (On-Premise).
•Strong proficiency in C# for writing plugins, custom workflows, and server-side logic.
•Hands-on experience developing C#.NET web services and console applications, or implementing SSIS packages.
•Familiarity with Dynamics Service or Customer Service modules, with experience designing and implementing Service/Sales CRM modules.
•Experience participating in requirements gathering, plus working in Agile and Waterfall with Jira for tracking.

Experience:6+ years

Skills:Stakeholder management

Certifications:Microsoft Dynamics 365 certificationMicrosoft Power Platform certification

Tech Stack:Microsoft Dynamics 365Dynamics 365 CRMC#.NETWeb ServicesConsole applicationsSSISDynamics ServiceCustomer Service modulesService/Sales CRMJIRAAgileWaterfallReactJSPower Platform

Company Brief

Avanade

Industry: Consulting

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Headquarters: Seattle, United States

Founded: 2000

Glassdoor: 3.9

Website LinkedIn