Implementation Enginner

EngFlow
San Francisco
Workplace: RemoteFull timeUSD 140,000 - 200,000 annuallyFunction: Customer Success & Account ManagementExperience: 3+ yearsSkills: ["Communication","Customer-centric mindset","Technical troubleshooting","Documentation","Community engagement"]

Serve as the primary technical point of contact for trialing and existing customers, guiding teams as they adopt and scale the platform. Troubleshoot complex issues across build systems, integrations, and environments, and help customers optimize EngFlow’s build workflows. Partner with Engineering to report bugs and performance regressions, create documentation for support and empowerment, and represent EngFlow in community channels with empathy and technical clarity.

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FursaFursa
EngFlow
EngFlow
6 months ago

Implementation Enginner

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Source: Company careers pageValidated by: Fursa AI
Last checked: 46 minutes agoStatus: Live

Job Summary

Serve as the primary technical point of contact for trialing and existing customers, guiding teams as they adopt and scale the platform. Troubleshoot complex issues across build systems, integrations, and environments, and help customers optimize EngFlow’s build workflows. Partner with Engineering to report bugs and performance regressions, create documentation for support and empowerment, and represent EngFlow in community channels with empathy and technical clarity.
Location: San Francisco
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Act as the primary technical point of contact for trialing, new, and existing customers during adoption and scaling.
  • •Troubleshoot and resolve complex issues across build systems, integrations, and environments.
  • •Help customers optimize EngFlow usage and ensure smooth adoption in their developer workflows.
  • •Partner with Engineering to surface and track product bugs, performance regressions, and feature feedback.
  • •Create and maintain internal and external documentation, and represent EngFlow in forums, Slack, GitHub, and conferences.

Pay and Benefits

Salary: USD 140,000 - 200,000 annually
Equity and Bonus:Equity
Perks:MedicalDentalVision401kPensionParental LeavePaid LeaveRemote Work

Key Requirements

  • •3+ years of experience in software development, technical support, SRE, or developer-facing roles.
  • •Strong understanding of developer workflows and build systems, with experience in Bazel or Buck/Buck2 preferred.
  • •Proficiency in at least one programming language such as Go, C++, Java, Python, Rust, or JavaScript.
  • •Comfort working in Linux/Unix and using Docker, Terraform, or Kubernetes.
  • •Familiarity with at least one cloud provider such as AWS, GCP, Azure, or OpenShift.
Experience:3+ yearsSREDeveloper-facingDistributed teams
Skills:CommunicationCustomer-centric mindsetTechnical troubleshootingDocumentationCommunity engagement
Tech Stack:BazelBuck/Buck2GoC++JavaPythonRustJavaScriptLinux/UnixDockerTerraformKubernetesAWSGCPAzureOpenShift

Company Brief

EngFlow
Provides an engineering productivity platform that helps software teams measure, visualize, and improve engineering workflows, metrics, and delivery through integrations with Git, CI/CD, and project management tools.
Industry: Developer Tools
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