Manager, Solutions Engineering

Intercom
Sydney
Workplace: HybridFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Communication","Presentation","Player-coach","Leadership","Mentoring"]

Lead and scale Intercom’s Solutions Engineering function across mid-market and enterprise segments, shaping the strategic vision and go-to-market approach. Serve as a player-coach on complex, six-figure sales cycles—providing technical guidance, solution architectures, demos, and PoCs—while building repeatable playbooks. Partner across Sales, Success, Product, Engineering, and Services to deliver customer transformation and influence product direction through customer insights.

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Intercom
Intercom
1 day ago

Manager, Solutions Engineering

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Last checked: 12 hours agoStatus: Live

Job Summary

Lead and scale Intercom’s Solutions Engineering function across mid-market and enterprise segments, shaping the strategic vision and go-to-market approach. Serve as a player-coach on complex, six-figure sales cycles—providing technical guidance, solution architectures, demos, and PoCs—while building repeatable playbooks. Partner across Sales, Success, Product, Engineering, and Services to deliver customer transformation and influence product direction through customer insights.
Location: Sydney
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Manager level

Key Responsibilities

  • •Define and evolve the strategic vision and go-to-market approach for the Solutions Engineering function.
  • •Lead, coach, and scale a high-performing Solutions Engineering team across global regions and core verticals.
  • •Act as a player-coach by engaging in strategic deals and building team capabilities.
  • •Provide technical guidance across complex sales cycles, including architecture, demos, product evaluation support, and PoCs.
  • •Serve as a trusted technical advisor/executive point of contact for large customers and translate AI capabilities into business impact.
Travel: Low travel

Key Requirements

  • •5+ years of pre-sales experience as a Sales Engineer, Solutions Engineer/Architect, or related individual contributor role.
  • •2+ years leading technical pre-sales teams, including hiring, mentoring, and managing high-performing teams.
  • •Experience selling AI, data, or other highly technical products (or strong curiosity and regular use of AI).
  • •Comfort operating in ambiguous environments while solving customers’ most challenging issues under pressure.
  • •Track record delivering revenue numbers, accurate forecasts, and maintaining focus on team development and growth.
Experience:Pre-salesAITechnical productsCustomer support
Skills:CommunicationPresentationPlayer-coachLeadershipMentoring
Languages:English

Company Brief

Intercom
Provides a customer messaging platform combining chat, bots, and product tours to help businesses convert, engage, and support customers across their lifecycle. Integrates with CRM and workflow tools for personalized in-app and email communication.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series D
Headquarters: San Francisco, United States
Founded: 2011
WebsiteLinkedIn