Salesforce

1 month ago

Customer Success Manager - Thailand

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 25 minutes agoStatus: Live

Job Summary

Strategic Customer Success Manager leading high-value, multi-cloud engagements in Thailand. You will act as a trusted advisor and technical orchestrator, aligning Salesforce multi-cloud capabilities with client P&L goals, guiding a matrixed team, and driving adoption, ROI, and digital transformation for key accounts in Bangkok.

Location: Bangkok

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Signature Success Roadmap: Own and execute an effective success plan roadmap, leveraging Salesforce Signature resources to drive business value realization.
•Strategic Leadership: Lead a matrixed team of Success Architects and Specialists. Host daily stand-ups and weekly governance calls to resolve complex multi-cloud challenges.
•Business Transformation: Act as a digital strategy thought leader, aligning Salesforce’s multi-cloud capabilities (Sales & Service Cloud) with the customer’s P&L goals and industry domain.
•Stakeholder Alignment: Obtain buy-in from C-suite executives, implementation partners, and internal product teams to ensure seamless program delivery.
•Growth & Retention: Drive Adoption, Performance, and Engagement to prevent attrition and identify opportunities for additional Salesforce capabilities.

Key Requirements

•3+ years in Customer Success, SaaS, or related fields; demonstrated ability to drive business value and influence C-level conversations.
•Professional fluency in Thai and English; ability to lead workshops, governance calls, and strategy sessions.
•Strong consulting skills with proven ability to facilitate discussions, handle objections, and translate technical concepts into business terms.
•Platform expertise with Salesforce Sales and Service Cloud; comfortable discussing architecture, use cases, and configuration.
•Proven program management skills; experience managing highly-matrixed organizations and enterprise-scale digital transformations.

Experience:3+ yearsSaasCustomer successCrm

Skills:CommunicationLeadershipProblem-solvingPresentation

Certifications:Salesforce Admin Certification (preferred)Sales Cloud CertificationService Cloud CertificationData Cloud Certification

Languages:ThaiEnglish

Tech Stack:SalesforceSales CloudService CloudAI

Company Brief

Salesforce

Provides a leading cloud-based customer relationship management (CRM) platform with sales, service, marketing, analytics, and integration tools that empower businesses to manage customer relationships and digital transformation at scale.

Industry: SaaS

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 1999

Glassdoor: 4.1

Website LinkedIn Glassdoor

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Salesforce

1 month ago

Customer Success Manager - Thailand

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 25 minutes agoStatus: Live

Job Summary

Location: Bangkok

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Signature Success Roadmap: Own and execute an effective success plan roadmap, leveraging Salesforce Signature resources to drive business value realization.
•Strategic Leadership: Lead a matrixed team of Success Architects and Specialists. Host daily stand-ups and weekly governance calls to resolve complex multi-cloud challenges.
•Business Transformation: Act as a digital strategy thought leader, aligning Salesforce’s multi-cloud capabilities (Sales & Service Cloud) with the customer’s P&L goals and industry domain.
•Stakeholder Alignment: Obtain buy-in from C-suite executives, implementation partners, and internal product teams to ensure seamless program delivery.
•Growth & Retention: Drive Adoption, Performance, and Engagement to prevent attrition and identify opportunities for additional Salesforce capabilities.

Key Requirements

•3+ years in Customer Success, SaaS, or related fields; demonstrated ability to drive business value and influence C-level conversations.
•Professional fluency in Thai and English; ability to lead workshops, governance calls, and strategy sessions.
•Strong consulting skills with proven ability to facilitate discussions, handle objections, and translate technical concepts into business terms.
•Platform expertise with Salesforce Sales and Service Cloud; comfortable discussing architecture, use cases, and configuration.
•Proven program management skills; experience managing highly-matrixed organizations and enterprise-scale digital transformations.

Experience:3+ yearsSaasCustomer successCrm

Skills:CommunicationLeadershipProblem-solvingPresentation

Certifications:Salesforce Admin Certification (preferred)Sales Cloud CertificationService Cloud CertificationData Cloud Certification

Languages:ThaiEnglish

Tech Stack:SalesforceSales CloudService CloudAI

Company Brief

Salesforce

Industry: SaaS

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 1999

Glassdoor: 4.1

Website LinkedIn Glassdoor