Customer Success Manager, Vietnam

Salesforce
Bangkok
Workplace: HybridFull timeFunction: Customer Success & Account ManagementExperience: 3+ yearsSkills: ["Communication","Leadership","Problem-solving","Presentation"]

Strategic Customer Success Manager leading high-value, multi-cloud engagements in Thailand. You will act as a trusted advisor and technical orchestrator, aligning Salesforce multi-cloud capabilities with client P&L goals, guiding a matrixed team, and driving adoption, ROI, and digital transformation for key accounts in Bangkok.

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FursaFursa
Salesforce
Salesforce
3 months ago

Customer Success Manager, Vietnam

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live
Reposted: similar role first listed 5 months ago

Job Summary

Strategic Customer Success Manager leading high-value, multi-cloud engagements in Thailand. You will act as a trusted advisor and technical orchestrator, aligning Salesforce multi-cloud capabilities with client P&L goals, guiding a matrixed team, and driving adoption, ROI, and digital transformation for key accounts in Bangkok.
Location: Bangkok
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Signature Success Roadmap: Own and execute an effective success plan roadmap, leveraging Salesforce Signature resources to drive business value realization.
  • •Strategic Leadership: Lead a matrixed team of Success Architects and Specialists. Host daily stand-ups and weekly governance calls to resolve complex multi-cloud challenges.
  • •Business Transformation: Act as a digital strategy thought leader, aligning Salesforce’s multi-cloud capabilities (Sales & Service Cloud) with the customer’s P&L goals and industry domain.
  • •Stakeholder Alignment: Obtain buy-in from C-suite executives, implementation partners, and internal product teams to ensure seamless program delivery.
  • •Growth & Retention: Drive Adoption, Performance, and Engagement to prevent attrition and identify opportunities for additional Salesforce capabilities.

Key Requirements

  • •3+ years in Customer Success, SaaS, or related fields; demonstrated ability to drive business value and influence C-level conversations.
  • •Professional fluency in Thai and English; ability to lead workshops, governance calls, and strategy sessions.
  • •Strong consulting skills with proven ability to facilitate discussions, handle objections, and translate technical concepts into business terms.
  • •Platform expertise with Salesforce Sales and Service Cloud; comfortable discussing architecture, use cases, and configuration.
  • •Proven program management skills; experience managing highly-matrixed organizations and enterprise-scale digital transformations.
Experience:3+ yearsSaasCustomer successCrm
Skills:CommunicationLeadershipProblem-solvingPresentation
Certifications:Salesforce Admin Certification (preferred)Sales Cloud CertificationService Cloud CertificationData Cloud Certification
Languages:ThaiEnglish
Tech Stack:SalesforceSales CloudService CloudAI

Company Brief

Salesforce
Provides a leading cloud-based customer relationship management (CRM) platform with sales, service, marketing, analytics, and integration tools that empower businesses to manage customer relationships and digital transformation at scale.
Industry: SaaS
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 1999
Glassdoor
Glassdoor: 4.1
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