RemotePass

4 weeks ago

Customer Success Team Lead

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 hour agoStatus: Live

Job Summary

Lead and scale a remote Customer Success team to deliver value for B2B SaaS clients across HR-Tech/Fintech, driving product adoption, account health, and revenue growth. Collaborate with cross-functional teams to optimize processes, implement playbooks, and ensure scalable coverage for a growing client base.

Location: Spain, Portugal, Poland, Bulgaria

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Lead, coach, and support a team of Customer Success Managers to meet performance and growth targets.
•Define team priorities and processes to ensure clients receive proactive, timely and strategic support.
•Run regular 1:1s, feedback sessions to track individual performance.
•Monitor and support the execution of client expansion strategies and report key performance metrics.
•Oversee portfolio health of accounts managed by CSMs and support in planning risk mitigation strategies.

Pay and Benefits

Perks:Remote Work

Key Requirements

•5+ years in Customer Success or a similar role, with 2+ years of team leadership.
•Experience managing B2B clients in SaaS, HR-Tech, Fintech in a similar remote-first environment.
•Strong understanding of customer lifecycle, account health management, and revenue expansion strategies.
•Excellent leadership, communication, and coaching skills.
•Analytical mindset and comfort working with KPIs and dashboards.

Experience:5+ yearsSaaSHR-TechFintechRemote-firstB2B

Skills:LeadershipCommunicationCoachingAnalyticalProblem-solving

Languages:English

Company Brief

RemotePass

Provides global payroll, benefits, and employer-of-record services to help companies hire, pay, and manage remote employees and contractors across Latin America and other international markets.

Industry: HR Tech

Headquarters: São Paulo, Brazil

Website LinkedIn

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RemotePass

4 weeks ago

Customer Success Team Lead

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 hour agoStatus: Live

Job Summary

Location: Spain, Portugal, Poland, Bulgaria

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Lead, coach, and support a team of Customer Success Managers to meet performance and growth targets.
•Define team priorities and processes to ensure clients receive proactive, timely and strategic support.
•Run regular 1:1s, feedback sessions to track individual performance.
•Monitor and support the execution of client expansion strategies and report key performance metrics.
•Oversee portfolio health of accounts managed by CSMs and support in planning risk mitigation strategies.

Pay and Benefits

Perks:Remote Work

Key Requirements

•5+ years in Customer Success or a similar role, with 2+ years of team leadership.
•Experience managing B2B clients in SaaS, HR-Tech, Fintech in a similar remote-first environment.
•Strong understanding of customer lifecycle, account health management, and revenue expansion strategies.
•Excellent leadership, communication, and coaching skills.
•Analytical mindset and comfort working with KPIs and dashboards.

Experience:5+ yearsSaaSHR-TechFintechRemote-firstB2B

Skills:LeadershipCommunicationCoachingAnalyticalProblem-solving

Languages:English

Company Brief

RemotePass

Provides global payroll, benefits, and employer-of-record services to help companies hire, pay, and manage remote employees and contractors across Latin America and other international markets.

Industry: HR Tech

Headquarters: São Paulo, Brazil

Website LinkedIn