Implementation & Customer Success Manager — AI Agents

Wing Assistant
Argentina
Workplace: RemoteFull timeFunction: Customer Success & Account ManagementExperience: 3+ yearsSkills: ["Communication","Troubleshooting","Organization","Independent problem-solving","Adaptability"]

Own the end-to-end onboarding and success journey for new and existing customers using AI agents. Configure workflows, call forwarding, prompts, and integrations to launch customers successfully, then drive adoption, ongoing support, renewal, and expansion. Troubleshoot issues by reviewing configurations, logs, and integrations with healthcare systems, triage engineering bugs with clear context, and proactively identify churn risks and growth opportunities.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Wing Assistant
Wing Assistant
2 days ago

Implementation & Customer Success Manager — AI Agents

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live

Job Summary

Own the end-to-end onboarding and success journey for new and existing customers using AI agents. Configure workflows, call forwarding, prompts, and integrations to launch customers successfully, then drive adoption, ongoing support, renewal, and expansion. Troubleshoot issues by reviewing configurations, logs, and integrations with healthcare systems, triage engineering bugs with clear context, and proactively identify churn risks and growth opportunities.
Location: Argentina
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Manage the full customer journey from signed contract through implementation, launch, adoption, ongoing success, renewal, and expansion.
  • •Configure workflows, call forwarding, prompts, and integrations to take new customers live, testing the full experience before launch.
  • •Implement and improve AI agent workflows and integrations as the product evolves.
  • •Run and debug integrations with systems such as athenahealth, Brightree, and NexHealth using API credentials and permissions.
  • •Engage customers through onboarding calls and troubleshooting, investigate and triage issues, and identify churn risks and expansion opportunities.

Key Requirements

  • •3+ years in implementation, onboarding, technical account management, or customer success at a B2B software company.
  • •Experience managing a book of customers or running implementations directly.
  • •Proven ability to configure software solutions using workflow builders, automation tools, and integrations.
  • •Hands-on experience with telephony, EHRs, APIs, or workflow automation tools, and comfort troubleshooting technical issues.
  • •Strong spoken and written English communication skills to handle customer interactions independently.
Experience:3+ yearsB2B softwareHealthcare
Skills:CommunicationTroubleshootingOrganizationIndependent problem-solvingAdaptability
Languages:English
Tech Stack:AI agentsWorkflow buildersAutomation toolsIntegrationsAPITelephonyEHRPromptsWorkflowsLinearJiraStripeSlackAthenahealthBrightreeNexHealthAvaility

Company Brief

Wing Assistant
Provides remote virtual assistant and administrative support services, matching businesses with trained assistants for tasks like scheduling, email management, research, and operations to improve productivity and reduce overhead.
Industry: Recruitment Agencies
Website