Partner Success Lead

Anthropic
San Francisco, New York, Seattle
Workplace: OnsiteFull timeUSD 300,000 - 365,000 annuallyFunction: Administration & Executive AssistanceEducation: bachelorsSkills: ["Communication","Presentation","Judgment","Unblocking","Relationship building"]

Own delivery outcomes for a book of managed consulting and systems integration partners across North America. You run weekly and quarterly reviews, unblock at-risk engagements, and track delivery quality through scope, timelines, adoption, and usage of Claude. Build partner practice momentum with repeatable offerings, executive relationships, funding recommendations based on outcomes, and clear playbooks that scale across the Partner Success and contract delivery teams.

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Anthropic
Anthropic
3 days ago

Partner Success Lead

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Last checked: 5 hours agoStatus: Live

Job Summary

Own delivery outcomes for a book of managed consulting and systems integration partners across North America. You run weekly and quarterly reviews, unblock at-risk engagements, and track delivery quality through scope, timelines, adoption, and usage of Claude. Build partner practice momentum with repeatable offerings, executive relationships, funding recommendations based on outcomes, and clear playbooks that scale across the Partner Success and contract delivery teams.
Location: San Francisco, New York, Seattle
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Mid level

Key Responsibilities

  • •Own every customer engagement in your book from partner match to completed outcome, including weekly visibility into scope, timeline, blockers, and Claude usage trends.
  • •Run weekly at-risk delivery reviews and at-risk account reviews with diagnoses, owners, and specific asks (not status lists).
  • •Unblock issues across partner capacity, scope changes, customer readiness, product questions, deal-registration conflicts, and customer dissatisfaction through resolution.
  • •Track delivery quality and consumption across the book, including on-time completion, time from match to completion, delivered usage, and weekly active use.
  • •Build partner executive trust and drive partner practice growth through repeatable offerings, customer story outputs, quarterly practice reviews, and outcome-based funding recommendations.

Pay and Benefits

Salary: USD 300,000 - 365,000 annually
Perks:Paid LeaveParental Leave

Key Requirements

  • •Experience owning a high-volume book of concurrent customer engagements, projects, or accounts and driving them to completed outcomes.
  • •Build structure and programmatic motions from in-flight work, and convert what works into review formats, checklists, and playbooks others can run without you.
  • •A track record tied to completed work and customer behavior (on-time delivery, adoption, retention, consumption, expansion), not just signatures.
  • •Judgment on delivery quality, escalation, and unblocking across partner/customer/direct sales/product using the right escalation matrix.
  • •Ability to speak persuasively to partner executives, practitioners, customers, and internal leadership, including running quarterly reviews and enablement sessions.
Experience:Customer successPartner successSystems integrationUsage-based business
Education:Bachelor's
Skills:CommunicationPresentationJudgmentUnblockingRelationship building
Tech Stack:ClaudeLarge language model

Company Brief

Anthropic
Develops large-scale AI systems and safety research to create reliable, steerable, and interpretable AI assistants and models for commercial and research applications.
Industry: AI & Machine Learning
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series C
Headquarters: San Francisco, United States
Founded: 2021
WebsiteLinkedIn