Client Success Manager (Remote)

Cengage Group
Ohio
Workplace: RemoteFull timeUSD 58,300 - 75,750 annuallyFunction: Customer Success & Account ManagementSkills: ["Communication","Negotiation","Relationship-building","Problem-solving","Time-management"]

Serve as a trusted partner to assigned accounts, driving renewal and incremental growth through consultative strategy, relationship management, and cross-functional collaboration. You’ll manage customer health metrics, adoption, and success across the subscription lifecycle, coordinate with support for complex questions, and champion product value to executives while meeting quota in a fully remote environment.

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Cengage Group
Cengage Group
3 months ago

Client Success Manager (Remote)

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Source: Company careers pageValidated by: Fursa AI
Status: Live

Job Summary

Serve as a trusted partner to assigned accounts, driving renewal and incremental growth through consultative strategy, relationship management, and cross-functional collaboration. You’ll manage customer health metrics, adoption, and success across the subscription lifecycle, coordinate with support for complex questions, and champion product value to executives while meeting quota in a fully remote environment.
Location: Ohio
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Handle the assigned accounts to consistently perform at or above quota.
  • •Build relationships with new customers, including management and executive collaborators, and understand their objectives.
  • •Develop a strategy and plan for achieving customer objectives from a consultative approach.
  • •Coordinate with technical support for technically complex questions.
  • •Monitor customer usage, adoption, and customer health metrics.

Pay and Benefits

Salary: USD 58,300 - 75,750 annually

Key Requirements

  • •Proven ability to build rapport and influence credibly and effectively via phone, email, and video conferencing.
  • •Excellent communication, presentation, and negotiation skills.
  • •Proven ability to manage multiple projects with strong attention to detail and prioritization.
  • •Self-motivated, high-performance mindset with reliability and maturity.
  • •Ability to build and maintain relationships with management and executive collaborators.
Experience:SaaSEdtechEducation
Skills:CommunicationNegotiationRelationship-buildingProblem-solvingTime-management
Languages:English
Tech Stack:SalesforceGainsightInfosec

Company Brief

Cengage Group
Global education and learning company providing textbooks, digital course materials, online learning platforms, and instructional solutions for higher education, K–12, and workforce training programs.
Industry: Education
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Boston, United States
Founded: 2007
WebsiteLinkedIn