Key Account Agent (contract position)

inDrive
Karachi, Lahore, Islamabad
Workplace: HybridFull timeFunction: Product ManagementExperience: 1-3 yearsSkills: ["Proactive","Detail-oriented","Negotiation","Communication","Independent work","Multi-priority management"]

Join inDrive Couriers as a Key Account Agent, supporting business clients with day-to-day account operations. You’ll conduct daily outbound outreach, build long-term account relationships, and run regular client meetings to capture needs and feedback. The role also includes handling inquiries and service incidents, plus collecting and analyzing client input to improve service quality and retention.

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FursaFursa
inDrive
inDrive
6 months ago

Key Account Agent (contract position)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

Join inDrive Couriers as a Key Account Agent, supporting business clients with day-to-day account operations. You’ll conduct daily outbound outreach, build long-term account relationships, and run regular client meetings to capture needs and feedback. The role also includes handling inquiries and service incidents, plus collecting and analyzing client input to improve service quality and retention.
Location: Karachi, Lahore, Islamabad
Workplace: Hybrid
Employment Type: Full time
Job Function: Product Management
Seniority: Entry level

Key Responsibilities

  • •Conduct daily outbound calls to business clients to provide ongoing support and operational assistance.
  • •Build, manage, and maintain long-term relationships with key accounts to support customer satisfaction and retention.
  • •Hold regular client meetings to understand needs, gather feedback, share product updates, and explore collaboration opportunities.
  • •Collect, document, and analyze client feedback to improve service quality.
  • •Assist clients with inquiries, issues, and service-related incidents to ensure timely resolution.

Key Requirements

  • •1–3 years of experience in account management or a related field.
  • •Strong negotiation and communication skills.
  • •Proficiency in Google Sheets.
  • •Excellent knowledge of the local market.
  • •Fluency in Urdu and English.
Experience:1-3 years
Skills:ProactiveDetail-orientedNegotiationCommunicationIndependent workMulti-priority management
Languages:UrduEnglish
Tech Stack:Google Sheets

Company Brief

inDrive
A ride-hailing and mobility platform that lets passengers and drivers negotiate fares directly in real time. It also offers intercity travel, courier, and delivery services in multiple countries.
Industry: Mobility Platforms
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: Mountain View, United States
Founded: 2013
WebsiteLinkedIn