Analyst, Global Operations Center

DoorDash US
United States
Workplace: OnsiteFull timeUSD 74,800 - 110,000 annuallyFunction: Security & Public SafetyExperience: 3+ yearsEducation: bachelorsSkills: ["Incident triage","Escalation","Operational judgment","Communication","Attention to detail"]

Support DoorDash’s 24/7 Global Operations Center by monitoring dashboards, alerts, and inbound reports to identify security, safety, and operational incidents as they emerge. Perform incident triage using established SOPs, maintain real-time situational awareness across regions, and execute disciplined shift handovers. Apply foundational analytical skills and OSINT to distinguish signal from noise, document incidents accurately, and escalate issues with decision-ready context.

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DoorDash US
DoorDash US
2 days ago

Analyst, Global Operations Center

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live
Reposted: similar role first listed 2 months ago

Job Summary

Support DoorDash’s 24/7 Global Operations Center by monitoring dashboards, alerts, and inbound reports to identify security, safety, and operational incidents as they emerge. Perform incident triage using established SOPs, maintain real-time situational awareness across regions, and execute disciplined shift handovers. Apply foundational analytical skills and OSINT to distinguish signal from noise, document incidents accurately, and escalate issues with decision-ready context.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Security & Public Safety
Seniority: Mid level

Key Responsibilities

  • •Monitor dashboards, alerts, inbound reports, and open-source signals to identify emerging security, safety, and operational incidents.
  • •Triage incidents using established SOPs and support incident command activities with accurate documentation and information validation.
  • •Track ongoing incidents and relevant global events to maintain real-time situational awareness of risk across shifts and regions.
  • •Conduct initial fact-finding and contextual analysis to distinguish signal from noise and support effective escalation.
  • •Produce concise shift reports and execute seamless shift handovers to capture incident status, risk context, and outstanding actions.

Pay and Benefits

Salary: USD 74,800 - 110,000 annually
Perks:401kEmployer MatchingParental LeaveWellness StipendCommuter BenefitsPaid LeaveMedicalDentalVisionPaid HolidaysDisabilityLife InsuranceHealth Insurance

Key Requirements

  • •3+ years in a GSOC, GOC, SOC, or comparable 24/7 operations or incident response environment.
  • •Working knowledge of incident triage, escalation protocols, and operational playbooks.
  • •Ability to assess information quality, identify trends or anomalies, and provide clear operational context during incidents.
  • •Comfort using open-source tools and publicly available information to validate events (training provided as needed).
  • •Bachelor’s degree, or equivalent professional or military experience.
Experience:3+ years
Education:Bachelor's
Skills:Incident triageEscalationOperational judgmentCommunicationAttention to detail
Tech Stack:Monitoring dashboardsAlertsTicketing systemsCommunication platformsBasic analytics

Company Brief

DoorDash US
On-demand logistics platform connecting consumers with local restaurants, grocers, and retailers for food delivery, pickup, and convenience services. Operates a marketplace and last-mile delivery network while offering tools and analytics for merchants and couriers.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2013
WebsiteLinkedIn