Burberry

1 week ago

Assistant Store Manager - La Rinascente, Milano (Milan, , IT)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 10 hours agoStatus: Live

Job Summary

Support the Store Manager in driving category performance and delivering the Burberry Experience. Lead, motivate, and coach sales associates to meet sales KPIs, execute sell-through strategies, and maintain a customer-centric service floor. Manage customer flow, resolve complex concerns, and oversee key operational tasks when store management is absent, including POS and discount authorizations. Drive digital customer engagement using Apple mobile devices and help onboard and develop talent.

Location: Milan

Workplace: Onsite

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Manager level

Key Responsibilities

•Lead, inspire, and develop sales associates by improving selling skills and closing sales to meet sales KPIs.
•Collaborate with the Store Manager to drive category sales using sell-through strategies and targeted category training.
•Maintain a high-performing, customer-centric team culture and ensure seamless service on the sales floor.
•Coach the team in real-time and after transactions; execute follow-up actions consistently.
•Handle operational duties in the absence of store management, including authorising post-void transactions, promotional discounts, and employee sales, ensuring compliance with procedures.

Key Requirements

•1-2 years of retail management experience leading and developing sales teams.
•Advanced proficiency with retail POS systems for accurate transaction handling and reporting.
•Strong conflict resolution skills for complaints, returns, repairs, and after-sales service.
•Excellent verbal and written communication skills to engage professionally with clients and team members.
•Familiarity with Apple mobile devices and confidence using digital tools to enhance customer service.

Experience:RetailLuxury retail

Skills:CoachingMentoringLeadershipConflict resolutionCommunication

Tech Stack:Retail POS systemsApple mobile devicesDigital toolsPoint-of-sale systems

Company Brief

Burberry

British luxury fashion house designing and selling ready-to-wear, accessories, fragrances, and leather goods. Known for its trench coats, distinctive check pattern, and global retail presence across wholesale, e-commerce, and owned stores.

Industry: Luxury Goods

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: London, United Kingdom

Founded: 1856

Website LinkedIn

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Burberry

1 week ago

Assistant Store Manager - La Rinascente, Milano (Milan, , IT)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 10 hours agoStatus: Live

Job Summary

Location: Milan

Workplace: Onsite

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Manager level

Key Responsibilities

•Lead, inspire, and develop sales associates by improving selling skills and closing sales to meet sales KPIs.
•Collaborate with the Store Manager to drive category sales using sell-through strategies and targeted category training.
•Maintain a high-performing, customer-centric team culture and ensure seamless service on the sales floor.
•Coach the team in real-time and after transactions; execute follow-up actions consistently.
•Handle operational duties in the absence of store management, including authorising post-void transactions, promotional discounts, and employee sales, ensuring compliance with procedures.

Key Requirements

•1-2 years of retail management experience leading and developing sales teams.
•Advanced proficiency with retail POS systems for accurate transaction handling and reporting.
•Strong conflict resolution skills for complaints, returns, repairs, and after-sales service.
•Excellent verbal and written communication skills to engage professionally with clients and team members.
•Familiarity with Apple mobile devices and confidence using digital tools to enhance customer service.

Experience:RetailLuxury retail

Skills:CoachingMentoringLeadershipConflict resolutionCommunication

Tech Stack:Retail POS systemsApple mobile devicesDigital toolsPoint-of-sale systems

Company Brief

Burberry

Industry: Luxury Goods

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: London, United Kingdom

Founded: 1856

Website LinkedIn