Intercom

1 month ago

Scaled Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Scaled Customer Success Manager at Fin focuses on driving adoption of Fin’s AI-powered features, designing scalable engagement playbooks, and guiding customers from onboarding through expansion. You’ll collaborate with Sales, Solution Engineering, Education, and Product to ensure a seamless journey and provide feedback to shape the product roadmap.

Location: Dublin

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Drive product adoption for Fin and AI-powered features, helping customers understand automation, support, and self-serve experiences.
•Design, implement, and iterate on scalable engagement strategies and playbooks across customer segments.
•Own implementation and onboarding conversations to ensure Day 1 success.
•Monitor usage and health signals, identify risks and expansion paths, and intervene as needed.
•Collaborate with Sales, Solution Engineering, Education, and Product to ensure a seamless customer journey from purchase to expansion.

Pay and Benefits

Equity and Bonus:Equity

Perks:Health InsurancePensionEquityRemote WorkPaid Leave

Key Requirements

•2-4+ years in a customer-facing SaaS/technology role with high-volume engagement.
•Strong interest in AI and automation support tools; ability to explain AI/Fin features and use cases to customers.
•Comfort discussing APIs, integrations, and workflows with customers.
•Excellent communication skills for executives, operations, and support leaders.
•Data-driven mindset: monitor usage metrics, define success metrics, and adapt strategy based on results.

Experience:2-4 yearsSaaSAICustomer successTechnology

Skills:CommunicationRelationship-buildingProblem-solvingData-drivenSelf-motivated

Languages:English

Tech Stack:APIsAIAutomationIntegrations

Company Brief

Intercom

Provides a customer messaging platform combining chat, bots, and product tours to help businesses convert, engage, and support customers across their lifecycle. Integrates with CRM and workflow tools for personalized in-app and email communication.

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series D

Headquarters: San Francisco, United States

Founded: 2011

Website LinkedIn

Loading job details...

Preparing the role view and application actions.

Intercom

1 month ago

Scaled Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Location: Dublin

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Drive product adoption for Fin and AI-powered features, helping customers understand automation, support, and self-serve experiences.
•Design, implement, and iterate on scalable engagement strategies and playbooks across customer segments.
•Own implementation and onboarding conversations to ensure Day 1 success.
•Monitor usage and health signals, identify risks and expansion paths, and intervene as needed.
•Collaborate with Sales, Solution Engineering, Education, and Product to ensure a seamless customer journey from purchase to expansion.

Pay and Benefits

Equity and Bonus:Equity

Perks:Health InsurancePensionEquityRemote WorkPaid Leave

Key Requirements

•2-4+ years in a customer-facing SaaS/technology role with high-volume engagement.
•Strong interest in AI and automation support tools; ability to explain AI/Fin features and use cases to customers.
•Comfort discussing APIs, integrations, and workflows with customers.
•Excellent communication skills for executives, operations, and support leaders.
•Data-driven mindset: monitor usage metrics, define success metrics, and adapt strategy based on results.

Experience:2-4 yearsSaaSAICustomer successTechnology

Skills:CommunicationRelationship-buildingProblem-solvingData-drivenSelf-motivated

Languages:English

Tech Stack:APIsAIAutomationIntegrations

Company Brief

Intercom

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series D

Headquarters: San Francisco, United States

Founded: 2011

Website LinkedIn