Guest Service Agent

Minor International
Gold Coast
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Customer service","Communication","Professionalism","Problem-solving","Proactive mindset"]

Be the first point of contact for hotel guests by delivering a warm, welcoming reception and ensuring smooth check-ins and check-outs. You’ll handle guest inquiries across in-person, phone, and email channels, manage accurate guest reservation processing using property management systems, and resolve issues while providing personalized recommendations to enhance each stay. This full-time role works a rotating schedule across Monday–Sunday within 7:00am–11:00pm.

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Minor International
Minor International
2 days ago

Guest Service Agent

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Be the first point of contact for hotel guests by delivering a warm, welcoming reception and ensuring smooth check-ins and check-outs. You’ll handle guest inquiries across in-person, phone, and email channels, manage accurate guest reservation processing using property management systems, and resolve issues while providing personalized recommendations to enhance each stay. This full-time role works a rotating schedule across Monday–Sunday within 7:00am–11:00pm.
Location: Gold Coast
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •Provide a warm, friendly reception and ensure a smooth, efficient check-in process while handling immediate guest inquiries.
  • •Maintain clear, courteous communication with guests and colleagues via in-person, phone, and email.
  • •Process guest reservations, updates, and special requests accurately using property management systems.
  • •Act as the primary guest contact throughout their stay, offering prompt assistance and personalized recommendations.
  • •Support a positive guest experience by resolving issues efficiently and maintaining professional standards.

Pay and Benefits

Perks:Health InsuranceParental LeaveBirthday LeaveEapHotel DealsRetail Rewards

Key Requirements

  • •Demonstrated background delivering high-quality service in a hotel, hospitality, or customer-facing environment.
  • •Exceptional ability to articulate information clearly and professionally across in-person, phone, and email channels.
  • •Consistently delivers exceptional guest service with a proactive, positive approach to meeting and exceeding guest needs.
  • •Passionate about creating positive guest experiences, including resolving issues efficiently and attentively.
  • •Fully committed to a dynamic schedule with weekends, public holidays, and varying shifts as required.
Experience:HospitalityHotelCustomer serviceHospitality operations
Skills:Customer serviceCommunicationProfessionalismProblem-solvingProactive mindset
Languages:English
Tech Stack:Property management systems

Company Brief

Minor International
A Thailand-based global hospitality and lifestyle group operating hotels, restaurants, and retail brands. Minor International develops and manages hotel and resort properties, food services, and lifestyle retail across Asia, the Middle East, Europe, and the Americas.
Industry: Conglomerates & Holding Companies
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Bangkok, Thailand
Founded: 1978
WebsiteLinkedIn