Customer Success Manager — AI Agents

Wing Assistant
United States
Workplace: RemoteFull timeFunction: Customer Success & Account ManagementSkills: ["Proactive problem-solving","Customer communication","Troubleshooting","Documentation","Customer satisfaction"]

Own live customer accounts for AI calling agents, ensuring a smooth transition from contract signing through the first answered call and beyond. Configure product features like call flows, prompts, transfers, and notifications, while troubleshooting and triaging issues with detailed reporting. Conduct daily customer check-ins, manage integrations with healthcare systems and other platforms, identify churn risks early, and document recurring fixes to improve onboarding and self-service.

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FursaFursa
Wing Assistant
Wing Assistant
2 days ago

Customer Success Manager — AI Agents

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live

Job Summary

Own live customer accounts for AI calling agents, ensuring a smooth transition from contract signing through the first answered call and beyond. Configure product features like call flows, prompts, transfers, and notifications, while troubleshooting and triaging issues with detailed reporting. Conduct daily customer check-ins, manage integrations with healthcare systems and other platforms, identify churn risks early, and document recurring fixes to improve onboarding and self-service.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Set up call forwarding and build and test call flows end-to-end for new customers.
  • •Configure product features including flow builder, prompt builder, transfer settings, and notification rules.
  • •Manage integrations with healthcare systems by ensuring API keys and credentials are correctly set up.
  • •Run daily customer onboarding, check-ins, escalations, and proactive interventions via phone.
  • •Triage issues to engineering with detailed reports, verify fixes, and keep customers informed while identifying churn risks and documenting recurring fixes.

Pay and Benefits

Perks:Remote Work

Key Requirements

  • •3+ years of experience in implementation, onboarding, technical account management, or customer success in a B2B software environment.
  • •Experience configuring software for customers using workflow or automation builders.
  • •Hands-on experience with telephony systems (e.g., VoIP, Twilio) or healthcare systems (e.g., EHR, PMS).
  • •Daily interaction with customers via phone, not limited to email support.
  • •Strong written English skills sufficient to manage customer emails without review.
Experience:B2B softwareHealthcareStartups
Skills:Proactive problem-solvingCustomer communicationTroubleshootingDocumentationCustomer satisfaction
Languages:English
Tech Stack:Call forwardingFlow builderPrompt builderVoIPTwilioEHRPMSAthenahealthBrightreeAvailityLinearJiraStripeSlackAPI keys

Company Brief

Wing Assistant
Provides remote virtual assistant and administrative support services, matching businesses with trained assistants for tasks like scheduling, email management, research, and operations to improve productivity and reduce overhead.
Industry: Recruitment Agencies
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