Administrative Assistant

Bupa
Leeds
Workplace: OnsiteFull timeGBP 27,900+Function: Administration & Executive AssistanceSkills: ["Customer service","Communication","Time management","Proactive attitude","Reliability"]

Manage front-desk and administrative activities to keep the centre running smoothly while delivering excellent customer service. Welcome adults and children, handle phone and email queries, maintain reception areas, and ensure accurate paperwork, bookings, and dispatch of reports within agreed SLAs. Use systems like EXACT/BOSS/Meddbase to process appointments, payments, invoices, and documentation, while coordinating suppliers and keeping records up to date.

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FursaFursa
Bupa
Bupa
3 days ago

Administrative Assistant

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 3 days agoStatus: Live

Job Summary

Manage front-desk and administrative activities to keep the centre running smoothly while delivering excellent customer service. Welcome adults and children, handle phone and email queries, maintain reception areas, and ensure accurate paperwork, bookings, and dispatch of reports within agreed SLAs. Use systems like EXACT/BOSS/Meddbase to process appointments, payments, invoices, and documentation, while coordinating suppliers and keeping records up to date.
Location: Leeds
Workplace: Onsite
Employment Type: Full time · Permanent
Job Function: Administration & Executive Assistance
Seniority: Entry level

Key Responsibilities

  • •Efficiently manage administrative and receptionist activities to support smooth centre operations
  • •Greet and welcome customers, support the customer journey, and ensure thorough checkout
  • •Answer, screen, and forward customer queries by phone while proactively managing mailbox and emails
  • •Ensure correct paperwork for visits and manage results (receive, scan, upload, and follow up to meet SLA)
  • •Process bookings, payments, invoices, added charges, and credit notes; generate letters; monitor stock and order goods

Pay and Benefits

Salary: GBP 27,900
Perks:Paid LeavePensionLife InsuranceHealth InsuranceDentalVolunteering Days

Key Requirements

  • •Excellent written and verbal communication skills
  • •Administrative and reception experience
  • •Ability to deliver outstanding customer service by being friendly and welcoming
  • •Be well organised, reliable, and proactive
  • •Computer literate (knowledge of medical terminology is desirable)
Skills:Customer serviceCommunicationTime managementProactive attitudeReliability
Tech Stack:EXACTBOSSMeddbase

Company Brief

Bupa
Bupa is an international healthcare group offering health insurance, care homes, hospitals, dental clinics, and health services. It provides private medical insurance and integrated care solutions across multiple countries for individuals and employers.
Industry: Health Insurance (Payers)
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Headquarters: London, United Kingdom
Founded: 1947
WebsiteLinkedIn