Customer Value Architect III

Mixpanel
San Francisco, United States
Workplace: HybridFull timeFunction: Customer Success & Account ManagementSkills: ["Relationship building","Collaboration","Stakeholder management","Judgment","Discovery","Enablement"]

Own end-to-end adoption and value planning for a defined portfolio of B2B SaaS accounts, connecting each customer’s business problem to measurable outcomes and ROI. Build trusted relationships with business and technical stakeholders, run discovery to shape concrete adoption plans, and partner with Account Executives and renewal counterparts on expansion and renewal execution. Lead enablement sessions on analytics-driven dashboarding and retention modeling, monitor health signals, triage questions, and coordinate cross-functional escalations.

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FursaFursa
Mixpanel
Mixpanel
1 day ago

Customer Value Architect III

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Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live

Job Summary

Own end-to-end adoption and value planning for a defined portfolio of B2B SaaS accounts, connecting each customer’s business problem to measurable outcomes and ROI. Build trusted relationships with business and technical stakeholders, run discovery to shape concrete adoption plans, and partner with Account Executives and renewal counterparts on expansion and renewal execution. Lead enablement sessions on analytics-driven dashboarding and retention modeling, monitor health signals, triage questions, and coordinate cross-functional escalations.
Location: San Francisco, United States
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Own the value plan for each account, connecting customer business problems to the outcomes they measure.
  • •Run customer discovery to capture priorities and pain points, then turn insights into adoption plans and internal updates.
  • •Partner with Account Executives on expansion and renewal counterparts on renewal execution with value cases and adoption evidence.
  • •Lead enablement and best-practices sessions on dashboard design, funnel analysis, and retention modeling.
  • •Monitor usage/health signals, run business reviews, and recommend actions based on underused features and contracted capabilities.

Pay and Benefits

Perks:Health InsuranceDentalVisionWellness Stipend401kParental LeaveVolunteer Time

Key Requirements

  • •Experience in customer success, consulting, or a related field supporting B2B SaaS accounts.
  • •Track record managing relationships across business and technical stakeholder groups.
  • •Translate technical concepts (e.g., data models, product metrics) for non-technical stakeholders.
  • •Turn product usage into clear customer outcome and ROI stories.
  • •Hands-on experience with AI/agentic tooling beyond casual use, such as MCP-based workflows or LLM copilots.
Experience:B2B SaaSCustomer successConsultingProduct analyticsAI/agentic tooling
Skills:Relationship buildingCollaborationStakeholder managementJudgmentDiscoveryEnablement
Languages:English
Tech Stack:LLM copilotsMCP-based workflowsAgentic toolingDashboardsFunnel analysisRetention modelingData modelsEvent trackingAnalytics instrumentation

Company Brief

Mixpanel
Provides a product analytics and user-behavior platform that helps companies measure engagement, retention, and conversions. Mixpanel delivers event-based analytics, funnels, cohorts, and customizable reports to inform product decisions and optimize user experiences.
Industry: Data Infrastructure
Company Size: Large (251 to 1,000 employees)
Growth: Established Company
Headquarters: San Francisco, United States
Founded: 2009
WebsiteLinkedIn