Guest Service Executive - Front Office - Jumeirah Zabeel Saray

Jumeirah
United Arab Emirates, Dubai
Full timeFunction: Solutions Engineering & Sales EngineeringExperience: 1-2 yearsSkills: ["Guest service","Complaint resolution","Communication","Attention to detail","Multicultural collaboration"]

Manage the front-office guest experience at Jumeirah Zabeel Saray by handling check-ins/check-outs, processing payments and billing inquiries, and allocating rooms based on preferences and availability. Support reservations changes and confirmations, resolve complaints with a solutions mindset (escalating when needed), and promote hotel services and amenities to upsell and enhance stays. Work in a multicultural 5-star luxury environment and collaborate closely with front-office teams.

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FursaFursa
Jumeirah
Jumeirah
2 months ago

Guest Service Executive - Front Office - Jumeirah Zabeel Saray

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Last checked: 7 hours agoStatus: Live

Job Summary

Manage the front-office guest experience at Jumeirah Zabeel Saray by handling check-ins/check-outs, processing payments and billing inquiries, and allocating rooms based on preferences and availability. Support reservations changes and confirmations, resolve complaints with a solutions mindset (escalating when needed), and promote hotel services and amenities to upsell and enhance stays. Work in a multicultural 5-star luxury environment and collaborate closely with front-office teams.
Location: United Arab Emirates, Dubai
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Efficiently handle guest check-ins and check-outs for a smooth, accurate experience.
  • •Process guest payments, manage billing inquiries, and handle cash/credit transactions securely.
  • •Allocate rooms based on guest preferences and availability and accommodate special requests.
  • •Assist with reservation modifications, cancellations, and confirmations per hotel policies.
  • •Handle and resolve guest complaints professionally, escalating when necessary, and promote amenities/services to upsell.

Pay and Benefits

Perks:AccommodationHealth InsurancePaid LeaveFlightLife Insurance

Key Requirements

  • •1–2 years of experience in the same role with a luxury 5-star property.
  • •Experience in the UAE is desirable.
  • •Proficient English; an additional language is an advantage.
  • •Strong knowledge of Microsoft Office and Opera (Cloud).
  • •Confidently handle guest complaints of varying severity.
Experience:1-2 yearsLuxury hospitality5-star hotelUAE hospitality
Skills:Guest serviceComplaint resolutionCommunicationAttention to detailMulticultural collaboration
Languages:English
Tech Stack:Microsoft OfficeOpera (Cloud)

Company Brief

Jumeirah
Luxury hospitality company operating hotels, resorts, and serviced residences across the Middle East, Europe, and Asia. Jumeirah is known for high-end guest experiences, iconic properties, dining, and premium leisure services.
Industry: Hotels & Resorts
Company Size: Large (251 to 1,000 employees)
Growth: Established Company
Headquarters: Dubai, United Arab Emirates
Founded: 1997
WebsiteLinkedIn