Service Technician

Miele
Montreal
Workplace: RemoteFull timeCAD 59,000 - 75,000 annuallyFunction: Field Service, Maintenance & Skilled TradesExperience: 2+ yearsSkills: ["Communication","Problem-solving","Customer focus","Teamwork","Time management"]

Provide on-site appliance service and customer support for Miele products in the Montreal region. You’ll diagnose and resolve appliance issues, coordinate with RSM and technical teams, maintain van and tools, and ensure high-quality consumer interactions while navigating Miele’s systems (TSD, ETD, Mobile Client). This role requires strong communication, troubleshooting, and independent decision-making to protect the brand and customer experience.

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Miele
Miele
4 months ago

Service Technician

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Source: Company careers pageValidated by: Fursa AI
Last checked: 10 hours agoStatus: Live
Reposted: similar role first listed 6 months ago

Job Summary

Provide on-site appliance service and customer support for Miele products in the Montreal region. You’ll diagnose and resolve appliance issues, coordinate with RSM and technical teams, maintain van and tools, and ensure high-quality consumer interactions while navigating Miele’s systems (TSD, ETD, Mobile Client). This role requires strong communication, troubleshooting, and independent decision-making to protect the brand and customer experience.
Location: Montreal
Workplace: Remote
Employment Type: Full time
Job Function: Field Service, Maintenance & Skilled Trades

Key Responsibilities

  • •Provide positive consumer interaction at the highest level on-site, taking ownership of remedies with support from RSM and Customer Care.
  • •Give feedback to the RSM and share learnings with fellow technicians to improve field operations and technical communications.
  • •Maintain relationships with third parties and provide technical support as needed.
  • •Interact daily with colleagues, dispatcher, customer care, and executive offices to resolve consumer service challenges; be available on short notice when required.
  • •Demonstrate strong technical understanding of computers to navigate Miele systems (TSD, ETD, Mobile Client) and ensure efficient processes.

Pay and Benefits

Salary: CAD 59,000 - 75,000 annually

Key Requirements

  • •Experience in customer service/administrative capacities
  • •Minimum of 2 years of service experience or appliance service and repair
  • •Strong command of and effective communication and escalation resolution
  • •Ability to make decisions that are in the best interest of the brand and the consumer experience
  • •Troubleshooting and communication skills with peers
Experience:2+ yearsConsumer electronicsAppliance service
Skills:CommunicationProblem-solvingCustomer focusTeamworkTime management
Tech Stack:TSDETDMobile Client

Company Brief

Miele
Manufacturer of premium domestic and commercial appliances including washers, dryers, dishwashers, ovens, and vacuum cleaners, known for engineering quality, longevity, and innovative household technologies.
Industry: Home Appliances
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Bootstrapped
Headquarters: Gütersloh, Germany
Founded: 1899
WebsiteLinkedIn