Solutions Manager - The Orchard

Sony Music
Berlin, Hamburg
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementSkills: ["Client-facing","Troubleshooting","Process optimization","Advocacy","Stakeholder management"]

Own the end-to-end onboarding experience for new artists and labels, including account setup, payment readiness, and catalog ingestion. Serve as the primary client-facing contact for Orchard’s administrative teams (legal, finance, ops), troubleshooting issues, collecting feedback, and advocating internally. Advise on product logistics and complex digital release setups, coordinating ongoing catalog operations such as deletions, take-downs, pricing, DSP and territory adjustments, and physical supply chain reporting.

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Sony Music
Sony Music
1 day ago

Solutions Manager - The Orchard

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live
Reposted: similar role first listed 6 months ago

Job Summary

Own the end-to-end onboarding experience for new artists and labels, including account setup, payment readiness, and catalog ingestion. Serve as the primary client-facing contact for Orchard’s administrative teams (legal, finance, ops), troubleshooting issues, collecting feedback, and advocating internally. Advise on product logistics and complex digital release setups, coordinating ongoing catalog operations such as deletions, take-downs, pricing, DSP and territory adjustments, and physical supply chain reporting.
Location: Berlin, Hamburg
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Oversee end-to-end onboarding for new artists and labels, including account setup, payment readiness, and catalog ingestion/delivery.
  • •Be the primary client-facing representative for Orchard’s admin teams (legal, finance, ops), resolving issues and advocating for client needs.
  • •Advise on client product logistics and manage complex digital release set-ups for label/campaign requirements.
  • •Coordinate ongoing catalog operations with Operations, including deletions, take-downs, pricing adjustments, and DSP/territory updates.
  • •Lead physical supply chain coordination: product creation/data entry, weekly reporting and stock monitoring, metadata/change management, chart registration, and routine sub-distributor communication.

Pay and Benefits

Perks:Learning Budget

Key Requirements

  • •3+ years of experience in distribution.
  • •Solution-oriented approach with an interest in optimizing processes and workflows.
  • •Strong knowledge of distribution requirements and metadata management.
  • •Understanding of DSP behavior and what strategies work within DSPs.
  • •Ability to handle complex digital release set-ups according to label or campaign needs.
Experience:DistributionMusic industry
Skills:Client-facingTroubleshootingProcess optimizationAdvocacyStakeholder management
Tech Stack:DSPsMetadataGfKGSA

Company Brief

Sony Music
Global recorded music company and artist services organization managing recording, publishing partnerships, and distribution for major and independent artists across diverse genres worldwide.
Industry: Music Industry
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Headquarters: New York, United States
Founded: 1929
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