Team Leader (Offline Store)

Carousell Group
Indonesia
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceExperience: 1-2 yearsSkills: ["Customer service","Communication","Leadership","Problem-solving","Motivation"]

Lead daily operations of an offline store by driving retail sales targets (including trade-in and used phone sales) and delivering a professional customer experience. Supervise and motivate the team, maintain store cleanliness and visual standards, ensure SOP execution for transactions and trade-in checks, manage inventory flow and quality, and submit daily sales/trade-in reports. Support local campaigns to increase visibility and store foot traffic.

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FursaFursa
Carousell Group
Carousell Group
23 hours ago

Team Leader (Offline Store)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live

Job Summary

Lead daily operations of an offline store by driving retail sales targets (including trade-in and used phone sales) and delivering a professional customer experience. Supervise and motivate the team, maintain store cleanliness and visual standards, ensure SOP execution for transactions and trade-in checks, manage inventory flow and quality, and submit daily sales/trade-in reports. Support local campaigns to increase visibility and store foot traffic.
Location: Indonesia
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Drive daily and monthly sales targets, including trade-in and used phone sales, while delivering professional customer service and consultation.
  • •Oversee and guide daily team operations by setting schedules, managing attendance, and motivating the team to achieve targets.
  • •Maintain store operations and visual standards, including cleanliness, product display, and adherence to SOPs for transactions and trade-in device checks.
  • •Manage inventory by monitoring stock availability, requesting replenishment, and coordinating incoming/outgoing device inventory with the Area Supervisor and central team.
  • •Prepare and send daily sales and trade-in reports, share customer feedback and operational issues with the Area Supervisor, and support local in-store marketing campaigns.

Key Requirements

  • •1–2 years of experience in retail sales operations or store operations.
  • •Experience in the electronics/gadgets or secondhand goods industry is a plus.
  • •Target-oriented with the ability to provide good customer service.
  • •Strong communication, leadership, and problem-solving skills.
  • •Able to operate basic digital tools/systems such as a Point of Sale (POS), Google Sheets, and Microsoft Excel; willing to work shifts including weekends and public holidays.
Experience:1-2 yearsRetailElectronicsSecondhand goods
Skills:Customer serviceCommunicationLeadershipProblem-solvingMotivation
Licenses:SIM C
Languages:Bahasa Indonesia
Tech Stack:Point of Sale (POS)Google SheetsMicrosoft Excel

Company Brief

Carousell Group
Carousell Group operates a classifieds and C2C marketplace across Southeast Asia, enabling users to buy and sell pre-loved items and providing associated services like listings, payments and buyer protection.
Industry: Online Marketplaces
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Headquarters: Singapore, Singapore
Founded: 2012
Glassdoor
Glassdoor: 3.7
WebsiteLinkedInGlassdoor