Thumbtack

5 months ago

ERG & Community Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 22 hours agoStatus: Live

Job Summary

Own end-to-end operations for Employee Resource Groups (ERGs) and community programming, translating inclusion and belonging priorities into engaging employee experiences. Partner with ERG leaders and community ambassadors to build scalable governance, manage logistics and budgets, and support distributed engagement across a remote workforce. Track participation and feedback to improve impact over time, and collaborate with Employee Experience, Internal Comms, and Events to deliver cultural moments that feel human and meaningful.

Location: Ontario

Workplace: Remote

Employment Type: Full time

Job Function: Communications, PR & Community

Seniority: Mid level

Key Responsibilities

•Partner in execution and planning to translate inclusion and belonging priorities into high-quality employee experiences.
•Serve as the day-to-day operational partner for ERG leaders by supporting planning, evaluating impact, and designing outcome-driven programming.
•Establish governance and documentation (playbooks, communication norms, systems) to make ERGs easier to run and scale.
•Support distributed community engagement with local/regional community ambassadors to design inclusive programming across geographies.
•Manage program logistics and budgets, and measure/evolve impact using participation, engagement, and feedback insights.

Pay and Benefits

Salary: USD 103,500 - 126,500

Key Requirements

•5+ years of experience in Employee Experience, HR, People Operations, Community Programs, Inclusion & Belonging, or a related field in fast-paced environments.
•Demonstrated experience owning operational workstreams end to end and working autonomously with strong accountability.
•Hands-on community program experience supporting ERGs/affinity groups and large-scale engagement programs with consistency and care.
•Strong project execution across ambiguous, evolving priorities while staying organized and delivering reliably.
•A systems mindset to build repeatable processes and scalable frameworks, including comfort using tools and AI to enhance workstreams.

Experience:5+ yearsEmployee experienceHRPeople operationsCommunity programsInclusion & belonging

Skills:EmpathyCuriositySound judgmentOrganizational skillsInterpersonal skills

Tech Stack:Google WorkspaceSlackAI

Company Brief

Thumbtack

Provides an online marketplace connecting local service professionals (home improvement, events, lessons, and more) with customers seeking quotes, reviews, and booking tools to hire vetted contractors and providers.

Industry: Online Marketplaces

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Headquarters: San Francisco, United States

Founded: 2008

Website LinkedIn

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Thumbtack

5 months ago

ERG & Community Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 22 hours agoStatus: Live

Job Summary

Location: Ontario

Workplace: Remote

Employment Type: Full time

Job Function: Communications, PR & Community

Seniority: Mid level

Key Responsibilities

•Partner in execution and planning to translate inclusion and belonging priorities into high-quality employee experiences.
•Serve as the day-to-day operational partner for ERG leaders by supporting planning, evaluating impact, and designing outcome-driven programming.
•Establish governance and documentation (playbooks, communication norms, systems) to make ERGs easier to run and scale.
•Support distributed community engagement with local/regional community ambassadors to design inclusive programming across geographies.
•Manage program logistics and budgets, and measure/evolve impact using participation, engagement, and feedback insights.

Pay and Benefits

Salary: USD 103,500 - 126,500

Key Requirements

•5+ years of experience in Employee Experience, HR, People Operations, Community Programs, Inclusion & Belonging, or a related field in fast-paced environments.
•Demonstrated experience owning operational workstreams end to end and working autonomously with strong accountability.
•Hands-on community program experience supporting ERGs/affinity groups and large-scale engagement programs with consistency and care.
•Strong project execution across ambiguous, evolving priorities while staying organized and delivering reliably.
•A systems mindset to build repeatable processes and scalable frameworks, including comfort using tools and AI to enhance workstreams.

Experience:5+ yearsEmployee experienceHRPeople operationsCommunity programsInclusion & belonging

Skills:EmpathyCuriositySound judgmentOrganizational skillsInterpersonal skills

Tech Stack:Google WorkspaceSlackAI

Company Brief

Thumbtack

Industry: Online Marketplaces

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Headquarters: San Francisco, United States

Founded: 2008

Website LinkedIn