Data Centre Service Delivery Field Support Engineer (L2)

NTT
Malaysia
Workplace: HybridFull timeFunction: Transportation & Fleet OperationsExperience: 2-3 yearsSkills: ["Troubleshooting","Root-cause analysis","Problem management","Documentation","Collaboration"]

Own L2 day-to-day operations for cloud and virtualized infrastructure, ensuring high availability, performance, security, and compliance. Monitor systems, respond to SLA-driven alerts and incidents, perform root-cause analysis, and escalate to L3 or vendors when needed. Execute change and configuration activities, including patching and upgrades. Improve operations with automation using PowerCLI/PowerShell and Python (advantageous), and coordinate with network, security, and service-management teams.

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FursaFursa
NTT
NTT
2 days ago

Data Centre Service Delivery Field Support Engineer (L2)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

Own L2 day-to-day operations for cloud and virtualized infrastructure, ensuring high availability, performance, security, and compliance. Monitor systems, respond to SLA-driven alerts and incidents, perform root-cause analysis, and escalate to L3 or vendors when needed. Execute change and configuration activities, including patching and upgrades. Improve operations with automation using PowerCLI/PowerShell and Python (advantageous), and coordinate with network, security, and service-management teams.
Location: Malaysia
Workplace: Hybrid
Employment Type: Full time
Job Function: Transportation & Fleet Operations
Seniority: Mid level

Key Responsibilities

  • •Operate and support enterprise cloud and virtualization infrastructure, including VMware vSphere/VCF, ESXi, vCenter, vSAN, and NSX.
  • •Monitor availability, performance, capacity, and service health; respond to alerts and incidents within agreed SLAs.
  • •Perform troubleshooting and root-cause analysis, managing incidents and participating in major incident management and service restoration.
  • •Execute approved change and configuration activities, including patching, firmware/software upgrades, and pre/post change validation.
  • •Identify automation opportunities and improve monitoring, alerting, and dashboards; coordinate with vendors and internal stakeholders during troubleshooting and maintenance.

Key Requirements

  • •2-3 years of experience supporting infrastructure, virtualization, or cloud operations in enterprise production environments.
  • •Hands-on experience with VMware vSphere/VCF, including ESXi, vCenter, and vSAN.
  • •Experience with NSX/software-defined networking and troubleshooting network connectivity.
  • •Experience working in an ITIL/SLA-driven operational environment with incident, problem, and change management.
  • •Familiarity with Windows and/or Linux administration and monitoring/log-management platforms.
Experience:2-3 years
Skills:TroubleshootingRoot-cause analysisProblem managementDocumentationCollaboration
Certifications:VCP-VCFVCP-DCVITIL FoundationMicrosoft certificationsLinux certificationsAWS certificationAzure certificationGCP certification
Tech Stack:VMware vSphereVMware Cloud Foundation (VCF)ESXiVCenterVSANNSXPowerCLIPowerShellPythonWindowsLinuxTCP/IPDNSDHCPVLANRoutingITILIncident managementProblem managementChange management

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn