Claims Technical Learning Consultant

Zurich Insurance
Australia
Workplace: HybridFull timeFunction: People, HR & TalentSkills: ["Collaboration","Stakeholder management","Translating complex concepts","Coaching","Continuous improvement"]

Build and uplift technical capability for Zurich’s Life Claims teams across retail and group life claims. In the Talent and People Development function, you’ll design and continuously improve technical onboarding pathways, develop practical learning solutions across the claims lifecycle, and deliver training via facilitation, coaching, digital learning, and on-the-job support. You’ll also use quality, complaints, audit, and regulatory insights to drive capability gap initiatives using learning platforms and approved AI-enabled tools.

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Zurich Insurance
Zurich Insurance
16 hours ago

Claims Technical Learning Consultant

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Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live

Job Summary

Build and uplift technical capability for Zurich’s Life Claims teams across retail and group life claims. In the Talent and People Development function, you’ll design and continuously improve technical onboarding pathways, develop practical learning solutions across the claims lifecycle, and deliver training via facilitation, coaching, digital learning, and on-the-job support. You’ll also use quality, complaints, audit, and regulatory insights to drive capability gap initiatives using learning platforms and approved AI-enabled tools.
Location: Australia
Workplace: Hybrid
Employment Type: Full time
Job Function: People, HR & Talent
Seniority: Mid level

Key Responsibilities

  • •Design and continuously improve technical onboarding pathways for new retail and group life claims assessors.
  • •Develop practical learning solutions across the claims lifecycle aligned to current products, systems, legislation, and industry requirements.
  • •Deliver technical learning through facilitation, coaching, digital learning, and on-the-job support tailored to capability needs.
  • •Translate quality, complaints, audit, and regulatory insights into targeted capability uplift initiatives.
  • •Partner with leaders, technical specialists, and governance teams to identify capability gaps and learning priorities, and maintain learning content in learning platforms and approved AI-enabled tools.

Pay and Benefits

Perks:Parental LeaveRemote Work

Key Requirements

  • •Extensive experience in retail life and/or group life claims, including complex claims assessment and technical decision-making.
  • •Demonstrated experience coaching, mentoring, accrediting, or upskilling claims professionals.
  • •Experience developing or delivering technical learning content, workshops, procedures, or capability programs.
  • •Strong knowledge of life insurance claims, policy interpretation, medical and occupational evidence, and regulatory obligations.
  • •Experience using quality, performance, or complaints data to identify capability gaps and drive improvement initiatives.
Skills:CollaborationStakeholder managementTranslating complex conceptsCoachingContinuous improvement
Tech Stack:Learning management systemsDigital learning toolsLearning platformsAI-enabled tools

Company Brief

Zurich Insurance
Zurich Insurance Group is a global insurance company offering a wide range of general insurance and life insurance products and services to individuals, small businesses and large corporations across multiple markets worldwide.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Zurich, Switzerland
Founded: 1872
Glassdoor
Glassdoor: 3.7
WebsiteLinkedIn