13 hours ago

Associate TSE I

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 10 hours agoStatus: Live

Job Summary

Serve as the front line of MongoDB’s Cloud support team, answering customer questions on connectivity, MongoDB Atlas availability, and UI/platform features. Investigate technical issues, resolve problems, discover and report bugs, and escalate more complex cases with engineering. Help customers quickly and accurately, and support the rollout of new features through review and testing before public release.

Location: Bengaluru

Workplace: Hybrid

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Entry level

Key Responsibilities

•Provide customer support on connectivity, Atlas availability, and UI/platform features.
•Investigate customer technical issues to find solutions and discover/report bugs.
•Escalate complex customer problems to engineering teams as needed.
•Review and test new features before they are publicly available.
•Deliver accurate, timely answers to ensure customers get the help they need.

Pay and Benefits

Perks:Parental Leave

Key Requirements

•Excellent written and verbal communication skills.
•General knowledge of operating systems.
•Hands-on networking experience.
•Understanding of fundamental computing concepts.
•Technical or non-technical customer service experience.

Skills:CommunicationCustomer serviceProblem-solvingAttention to detail

Languages:English

Tech Stack:MongoDB AtlasAWSGoogle CloudMicrosoft AzureCloudAPIsNetworkingOperating systems

Company Brief

MongoDB

Develops MongoDB, a leading general-purpose, document-based database platform that enables developers and enterprises to build scalable, high-performance applications with flexible data models and cloud-native capabilities.

Industry: Data Infrastructure

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: New York, United States

Founded: 2007

Glassdoor: 4.1

Website LinkedIn

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MongoDB

13 hours ago

Associate TSE I

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 10 hours agoStatus: Live

Job Summary

Location: Bengaluru

Workplace: Hybrid

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Entry level

Key Responsibilities

•Provide customer support on connectivity, Atlas availability, and UI/platform features.
•Investigate customer technical issues to find solutions and discover/report bugs.
•Escalate complex customer problems to engineering teams as needed.
•Review and test new features before they are publicly available.
•Deliver accurate, timely answers to ensure customers get the help they need.

Pay and Benefits

Perks:Parental Leave

Key Requirements

•Excellent written and verbal communication skills.
•General knowledge of operating systems.
•Hands-on networking experience.
•Understanding of fundamental computing concepts.
•Technical or non-technical customer service experience.

Skills:CommunicationCustomer serviceProblem-solvingAttention to detail

Languages:English

Tech Stack:MongoDB AtlasAWSGoogle CloudMicrosoft AzureCloudAPIsNetworkingOperating systems

Company Brief

MongoDB

Industry: Data Infrastructure

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: New York, United States

Founded: 2007

Glassdoor: 4.1

Website LinkedIn