Associate TSE I

MongoDB
Bengaluru
Workplace: HybridFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Communication","Customer service","Problem-solving","Attention to detail"]

Serve as the front line of MongoDB’s Cloud support team, answering customer questions on connectivity, MongoDB Atlas availability, and UI/platform features. Investigate technical issues, resolve problems, discover and report bugs, and escalate more complex cases with engineering. Help customers quickly and accurately, and support the rollout of new features through review and testing before public release.

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FursaFursa
MongoDB
MongoDB
1 month ago

Associate TSE I

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Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live

Job Summary

Serve as the front line of MongoDB’s Cloud support team, answering customer questions on connectivity, MongoDB Atlas availability, and UI/platform features. Investigate technical issues, resolve problems, discover and report bugs, and escalate more complex cases with engineering. Help customers quickly and accurately, and support the rollout of new features through review and testing before public release.
Location: Bengaluru
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Entry level

Key Responsibilities

  • •Provide customer support on connectivity, Atlas availability, and UI/platform features.
  • •Investigate customer technical issues to find solutions and discover/report bugs.
  • •Escalate complex customer problems to engineering teams as needed.
  • •Review and test new features before they are publicly available.
  • •Deliver accurate, timely answers to ensure customers get the help they need.

Pay and Benefits

Perks:Parental Leave

Key Requirements

  • •Excellent written and verbal communication skills.
  • •General knowledge of operating systems.
  • •Hands-on networking experience.
  • •Understanding of fundamental computing concepts.
  • •Technical or non-technical customer service experience.
Skills:CommunicationCustomer serviceProblem-solvingAttention to detail
Languages:English
Tech Stack:MongoDB AtlasAWSGoogle CloudMicrosoft AzureCloudAPIsNetworkingOperating systems

Company Brief

MongoDB
Develops MongoDB, a leading general-purpose, document-based database platform that enables developers and enterprises to build scalable, high-performance applications with flexible data models and cloud-native capabilities.
Industry: Data Infrastructure
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York, United States
Founded: 2007
Glassdoor
Glassdoor: 4.1
WebsiteLinkedIn