Servicing Ops Specialist- Estate Servicing

Serve estate-related customer needs by handling high-volume inbound and outbound calls and chats, including empathetic support during sensitive moments. Provide end-to-end (“white glove”) service for estate-related loan and deposit products, gather required information, resolve inquiries within SLAs, and maintain accurate documentation. Work with internal teams and legal representatives to facilitate account processing and closure while complying with legal, regulatory, and internal policy requirements.