Account Operations Specialist II (Manheim)

Serve as the primary liaison for Manheim auction vendors and clients, coordinating and executing account SLAs. Resolve client issues across accounts of varying complexity while providing customer service related to vehicle condition and discrepancies. Coordinate vehicle sale run processes and reconditioning services, including estimates, approvals, and condition report/imaging audits. Educate clients on auction processes and recommend or upsell Manheim/CAI products, while adhering to Cox reconditioning standards and safety procedures.